Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP CX Sales Cloud C4C
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
The SAP CX Sales Cloud (formerly SAP Cloud for Customer – C4C) Lead will be responsible for leading the design, implementation, and support of SAP Sales Cloud solutions. The role focuses on lead-to-opportunity, opportunity-to-order, account and contact management, sales forecasting, territory management, customer engagement, mobile sales enablement, and CRM transformation initiatives while ensuring seamless integration with SAP S/4HANA and other CX solutions.

Roles & Responsibilities:
. Should be having Positive attitude
. Should be open for learning
. Should be proactive in taking up task till its closure
. Should be having good team spirit & collaboration skills
. Should be having good communication skills
. Should be ready to work from client location Bhilai at Chhattisgarh as this is 100 client facing role project

Professional & Technical Skills:
-CRM & Sales Transformation Solution Design
-Lead-to-Opportunity Process Design
-Account & Territory Management Framework
-Sales Forecasting & Analytics Design
-Functional Specifications
-Integration Design Documents
-Test Scripts & UAT Sign-off
-Data Migration & Cutover Strategy
-Go-Live & Hypercare Support Plans
-Training & Knowledge Transfer Documentation

Additional Information:
- The candidate should have minimum 5 to 8 years of experience in SAP CX Sales Cloud C4C.
- This is a client onsite project and will be operated exclusively from the client's location in Bhilai, Chhattisgarh. All project activities and resource deployment will be carried out from the client site.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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