Role at a glance
- Job function
-
Customer Support & Contact Center Inbound Customer Service
- Salary
- Not Disclosed
- Location
- DLF CYBERCITY 12B
- Work arrangement
- Hybrid
- Employment
- Full-time
- Experience
- 1-3 years experience in a related role
- Education
- High School diploma or equivalent
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We’ll check it against the original posting.
Role Summary
Entry level position assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The role applies knowledge of Citi's products, services and procedures to efficiently resolve service issues.
What You'll Do
- Respond to inbound client inquiries and assist with specific service related requests and concerns
- Provide solutions to client issues through the usage of all available resources under limited supervision
- Identify problem areas and remove obstacles to retain Citi clients
- Provide assistance with the delivery of a wide range of products and services to Citi clients as required
- Complete assigned tasks in an accurate and timely manner
- Consistently achieve individual and team performance targets
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Entry-level customer service role requiring 1-3 years of related experience, a high school diploma or equivalent, and core communication, sales, and data entry skills.
Required
- 1-3 years experience in a related role
- High School diploma or equivalent
- Proficient in Microsoft Office
- Effective verbal and written communication skills
- Sales experience
- Excellent influencing and relationship management skills
- Proven ability to work under limited supervision and seek out advancement opportunities
- Excellent technical and data entry skills, including utilizing a 10-key touchpad
Original job description
Content provided by the employer
Original job description
Content provided by the employer
The Customer Specialist 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues.
Responsibilities:
- Respond to inbound client inquiries and assist with specific service related requests and concerns
- Provide solutions to client issues through the usage of all available resources under limited supervision
- Identify problem areas and remove obstacles to retain Citi clients
- Provide assistance with the delivery of a wide range of products and services to Citi clients as required
- Complete assigned tasks in an accurate and timely manner
- Consistently achieve individual and team performance targets
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 1-3 years experience in a related role
- Proficient in Microsoft Office
- Effective verbal and written communication skills
- Sales experience
- Excellent influencing and relationship management skills
- Proven ability to work under limited supervision and seek out advancement opportunities
- Excellent technical and data entry skills, including ulilizing a 10-key touchpad
- Proven ability to creatively solve problems
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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View Citi’s EEO Policy Statement and the Know Your Rights poster.
About the company
Citi
Large Enterprise
Citi is a global financial services corporation that offers a wide range of financial products and services, including consumer banking, credit, investment banking, and wealth management. With a presence in nearly 100 countries, Citi serves millions of customers, from individuals and small businesses to large corporations and governments. The company is dedicated to innovation and sustainability, actively working to support economic growth while addressing environmental and social challenges. Citi’s commitment to providing exceptional service and fostering diverse talent makes it a prominent choice for students aspiring to build a career in finance and banking.