Credit & Collections Representative II (English with Portuguese valued)

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our Credit & Collections team at Thermo Fisher Scientific and contribute to managing customer portfolios and supporting our financial operations. You'll be responsible for end-to-end credit management tasks, from evaluating credit limits to ensuring timely collections. Using your communication and analytical skills, you'll build strong relationships with customers while maintaining compliance with company policies and contributing to our mission of enabling customers to make the world healthier, cleaner and safer.

As a Credit & Collections Representative II, you'll engage with customers to ensure timely payments, analyze credit risks, manage order holds, and collaborate across departments to resolve complex accounts. You'll use various ERP systems and collection software to track activities, maintain accurate records, and meet service level agreements. This role offers opportunities for growth and development in an organization that values performance, quality, and innovation.

REQUIREMENTS:
• Preferred Fields of Study: Finance, Accounting, Economics, Business Administration or related field
• Professional certifications in credit management (e.g., ICM) are advantageous
• Fluency in English required; proficiency in Portuguese language is highly valued
• Strong proficiency in Microsoft Office suite, particularly Excel and Outlook
• Experience with ERP systems (SAP, Oracle, JD Edwards) and collection software (CForia, GetPaid)
• Excellent verbal and written communication skills for customer negotiations
• Strong analytical and problem-solving abilities
• Proven attention to detail and high degree of accuracy
• Ability to adapt to changing priorities
• Experience in shared service centers preferred
• Strong organizational and time management skills
• Ability to meet deadlines and handle multiple priorities
• Strong customer service orientation and professional demeanor
• Experience in financial statement analysis and credit risk assessment
• Knowledge of Sarbanes-Oxley requirements and internal controls
• Ability to work independently and as part of a team
• Previous experience in troubleshooting and resolving transactional issues