Role at a glance
- Salary
- Not Disclosed
- Location
- Santiago
- Work arrangement
- Hybrid
- Employment
- Full-time
- Experience
- Experiencia +10 años liderando operaciones complejas
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Role Summary
This Senior Manager specialized in Banking leads Business Process Outsourcing (BPO) projects and services for financial sector clients in Chile and the region. The role covers end-to-end banking operations, stakeholder governance, and transformation across Chile and Peru.
What You'll Do
- Lead end-to-end banking BPO projects and services, ensuring operational excellence, performance, and SLA compliance in Chile and Peru.
- Act as the main point of contact for senior and C-level stakeholders, leading governance, escalations, and strategic conversations.
- Drive operational transformation through automation, data, AI, and process optimization.
- Lead multidisciplinary teams in Operations, Technology, and Transformation with scope in Chile and Peru.
- Identify improvement, transformation, and growth opportunities for the services together with the client.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Senior banking operations leader with 10+ years managing complex operations and BPO services, with direct Chilean bank experience and advanced English.
Required
- Experiencia directa en operaciones de Bancos en Chile (excluyente)
- Experiencia sólida en Banca y BPO/Managed Services
- Conocimiento profundo de procesos bancarios end-to-end
- Experiencia +10 años liderando operaciones complejas
- Excelentes habilidades de relacionamiento ejecutivo
- Inglés avanzado
Original job description
Content provided by the employer
Original job description
Content provided by the employer
En Accenture buscamos un/a Senior Manager especialista en Banking para liderar proyectos y servicios de Business Process Outsourcing (BPO) para clientes del sector financiero en Chile y la región.
Buscamos un/a líder que combine un profundo conocimiento de los procesos y operaciones bancarias con experiencia gestionando servicios BPO complejos, equipos multidisciplinarios y relaciones estratégicas con clientes.
El desafío
- Liderar proyectos y servicios de BPO de Banking end-to-end, asegurando excelencia operacional, performance y cumplimiento de SLAs en Chile y Perú.
- Ser el principal referente frente a stakeholders senior y C-level, liderando governance, escalaciones y conversaciones estratégicas.
- Impulsar la transformación de las operaciones a través de automatización, Data, AI y optimización de procesos.
- Liderar equipos multidisciplinarios de Operations, Technology y Transformation con alcance en Chile y Perú.
- Identificar oportunidades de mejora, transformación y crecimiento de los servicios junto al cliente.
¿Qué buscamos?
- Experiencia directa en operaciones de Bancos en Chile (excluyente)
- Experiencia sólida en Banca y BPO/Managed Services.
- Conocimiento profundo de procesos bancarios end-to-end.
- Experiencia +10 años liderando operaciones complejas.
- Excelentes habilidades de relacionamiento ejecutivo.
- Inglés avanzado.
Si sabes cómo funciona la operación de un banco, tienes experiencia liderando servicios BPO y puedes convertir desafíos operacionales en oportunidades de transformación, queremos conocerte.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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About the company
Accenture
Large Enterprise
Accenture is a global professional services company that specializes in providing consulting, technology, and outsourcing services. With a diverse range of industries served, including financial services, healthcare, and telecommunications, Accenture leverages advanced technologies and data analytics to help organizations improve their performance and drive innovation. Committed to sustainable progress, the company emphasizes its dedication to inclusivity, digital transformation, and building a more sustainable future for its clients and communities. With a presence in over 120 countries, Accenture is known for its expertise in integrating cutting-edge solutions that address complex business challenges.