Role at a glance
- Job function
-
AI & Data AI Product Management
- Salary
- $188K – $304.2K/yr
- Location
- Redmond, Washington, United States
- Work arrangement
- On-site
- Employment
- Full-time
- Education
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in...
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Role Summary
The Principal Program Manager will define and drive the agentic AI roadmap for Azure Supportability, with a focus on customer experience and efficiency. The role coordinates engineering, product, and support teams and evaluates AI efforts using data and customer feedback.
What You'll Do
- Define and drive the agentic AI roadmap for Azure Supportability.
- Create, review, and align requirements and specifications with engineering and business teams.
- Coordinate goals, OKRs, and delivery milestones across engineering, product, and support teams; communicate updates and maintain...
- Conduct research, interviews, and competitive analysis to identify customer needs, pain points, and opportunities.
- Measure AI performance, adoption, and feedback; use findings to iterate and recommend solutions to technical challenges.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Bachelor's degree in Computer Science, Engineering, Data Science, Math, Business, or a related field and 6+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
Preferred
- Master's degree in Computer Science, Engineering, Data Science, Math, Business, or a related field and 8+ years of experience in...
- 3+ years of experience developing ML and/or AI-based solutions.
- Experience building and owning an agentic AI roadmap.
- Experience with Azure, AWS, or Google Cloud.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Responsibilities
feedback loops so that we can iterate effectively.
customer needs, pain points, and opportunities.
solving these challenges in a methodical manner.
Qualifications
Required qualifications
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
Other Requirements:
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 3+ years of experience in developing ML and/or AI based solutions
- Experience with building and owining agentic AI roadmap.
- Experience with with Azure, AWS, or Google Cloud.
Customer Experience Program Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
About the company
Microsoft
Large Enterprise
Microsoft is a global technology leader that empowers individuals and organizations to achieve more through innovative software, services, and devices. Founded in 1975, the company is best known for its flagship products like the Windows operating system and Microsoft Office suite. In addition to personal computing, Microsoft is a leader in cloud computing with its Azure platform, providing a range of solutions for businesses to enhance productivity and efficiency. With a strong commitment to sustainability and accessibility, Microsoft continues to drive technological advancements that shape the future of work and learning.