Site Reliability Engineering- CTJ- Poly

Microsoft has an exciting opportunity to join the Microsoft Sovereign Cloud organization as part of the Windows Cloud Experiences Sovereign team. This team supports Windows 365 Cloud PC/Azure Virtual Desktop (AVD) technologies, which are redefining how people work by bringing secure, high‑quality Windows experiences to the cloud. Our work enables remote computing experiences that are more secure, resilient, and easier to manage for customers operating in highly regulated environments.

The Microsoft Sovereign Clouds organization is focused on delivering secure productivity solutions for some of the world’s most critical and sensitive customers. We tackle complex technical and operational challenges to deliver reliable, high‑performance services at scale. Our culture emphasizes a growth mindset, innovation, collaboration, and inclusion.

On the Windows Cloud Experiences Sovereign team, you will collaborate with engineers across disciplines to deliver and maintain Windows 365/Azure Virtual Desktop clients and infrastructure that power secure, high‑quality remote work experiences. You will also take part in core SRE responsibilities such as improving service reliability, enhancing monitoring and alerting, assisting with incident response, and building automation to reduce operational toil.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

- Uses existing tools to troubleshoot problems or flaws affecting the availability, security, reliability, performance, and/or efficiency of components or features with guidance from other engineers. Suggests potential solutions to resolve and prevent recurring issues and brings them to the attention of other engineers or team leads.

- Develops an understanding of how to safely and reliably manage changes in production by using existing tools and automation, including the safe deployment process (SDP), to enable product engineering teams implement changes across a defined range of components or features, with direction from other engineers.

- Develops an understanding of the code, features, and operations of specific products at scale as required to contribute to incremental improvements in product availability, security, quality, observability, reliability, efficiency, observability, and/or performance. Participates in on-boarding, code/design reviews, and regular meetings with the engineering teams that develop and/or manage those products.

- Supports ongoing engagements with product engineering teams by participating in code/design reviews, regular meetings, on-call rotations, and incident responses throughout product development and operations cycles. Draws insights from product engineering teams and basic analyses of telemetry data to propose potential improvements to code and designs for a defined set of product components or features with guidance from other engineers.

Site Reliability Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.