Manager, Implementation

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Implementation

Position Overview:
As a Project Manager overseeing customer facing projects you will be responsible for
• Coordination of implementation and testing of products and services for new and existing customers
• Provide general technical support and detailed knowledge of hardware; software; products; and services and participate in product development to ensure customer implementation feasibility and efficiency
• Serve as a liaison between Product, Customer Sales teams, Technical and Managerial staff regarding Product implementation activities with MasterCard Customers or Processors
• Act as overall manager of implementation activities with MasterCard Customers or Processors, including interfacing with third-parties as necessary. The third parties may be managed by MasterCard, by a customer, or in some cases by another Vendor.

Role-Project Management duties include:
• Customer project oversight, project assignments, problem resolution, and reporting. Design, develop, test, and implement new customer tools, training, and documentation.
• Accountable for managing projects with customers to ensure compliance to product & program objectives. Will use Implementation Plans and other forms of written correspondence
• Coordinate data mapping, file mapping, and connectivity exercises to ensure requirements meet the technical implementation solution

All about you-Experience/Knowledge:
• Extended knowledge of data processing standards and financial industry/banking operations practices
• Familiar with connectivity methods using proprietary software solutions or public solutions using the Internet
• Familiar with Debit, Credit, and Prepaid programs
• Ability to oversee complex data mapping projects and various file transfer protocols

Preferred:
• Familiar with Loyalty/Rewards programs
• Ability to understand and consult on a variety of Rewards/Incentive programs
• Spanish & English Required- Portuguese Preferred
• Knowledge of Website design and HTTP protocol
• Financial industry Processor experience

Education:
• Bachelor’s degree in business, information technology or equivalent work experience
• Masters preferred
• PMP-Certified a plus

Technical Skills:
• Strong Project Management skills used in a customer facing role
• Proficient with MS Office Suite, SharePoint, HTTP protocol
• Working knowledge of the TCP/IP communication protocol and applications such as Telnet and FTP that use TCP. TCP/IP troubleshooting skills
• Working knowledge of PC's, Servers and Network structures
• Data/File Mapping skills with predefined layouts (ISO Standard and Proprietary)

Soft Skills:
• Ability to clearly communicate
• Ability to establish clear project expectations in written and verbal format
• Ability to identify “big-picture” ideas and translate them into detailed work plans
• Ability to document and share specific project information- to the customer and at times internal teams
• Highly organized with the ability to have multiple unrelated topics/projects open at the same time
• Be an advocate for process improvement opportunities
• Ability to positively influence other team members working on your projects
• Ability to organize thoughts in written format to use with customers, internal trainings and share with others
• Ability to coach other team members on complex processes troubleshooting and resolution
• Ability to deliver presentations to technical and managerial audiences of all levels
• Strong customer service skills and business etiquette
• Ability to work effectively and cooperatively with individuals from diverse cultures, countries, regions, and time differences

Travel:
• Occasional travel within region
• Very limited travel to the US

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.