Technical Program Manager II - FD&E

Are you passionate about AI, data, and transformative user experiences? Do you bring energy, curiosity, and ownership to your work?   

The Finance Data & Experiences (FD&E) organization is on a mission to redefine how Microsoft measures, monitors, and optimizes its global business — and we’re looking for top talent to join us. This is a unique opportunity to lead with bold ideas, apply cutting-edge technology, and work across Finance, Sales, Marketing, Business Operations, and Product Engineering to deliver high-impact business solutions. The right candidate will thrive in fast-paced, cross-functional environments, bring fresh thinking to complex problems, and be eager to learn to take ownership of end-to-end processes and outcomes. Join us and be part of a team that’s pushing the boundaries of innovation, taking risks, and implementing AI to drive business excellence    

At FD&E, we foster a culture of customer centricity, innovation, agility, and transparency — and we’re building a team that’s ready to help Microsoft chart its next chapter in AI-driven business excellence.   

In this role, you will play a critical role in driving the evolution of the Finance Data platform, which serves as the backbone for numerous downstream solutions and enables standardized, scalable data consumption across Microsoft Finance organizations. 
 
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Analysis of Customer/Stakeholder and Business Needs 

Identifies opportunities and gaps across products, services, systems, and infrastructure using customer/stakeholder feedback, telemetry, and AI. Develops problem statements and solution hypotheses, identifies dependencies and root causes, and aligns solutions with customer needs and Microsoft strategy. Builds business cases, assesses feasibility, and supports transformation initiatives. 

Product/Service/Solution Definition 

Defines program goals, priorities, deliverables, risks, and mitigations for multiple functional areas. Partners with Engineering, Design, Security, and other teams to shape technical solutions and architecture. Defines success criteria, OKRs, KPIs, telemetry requirements, and return on investment. 

Product/Service/Solution Development 

Orchestrates cross-functional teams and partners to deliver programs and integrated solutions. Manages schedules, dependencies, risks, tradeoffs, and stakeholder alignment, using AI and automation to improve execution. Drives roadmaps, release plans, testing, and delivery while ensuring quality, security, privacy, accessibility, safety, and Responsible AI requirements. 

Product/Service/Solution Performance 

Monitors performance through usage, quality, cost, customer/stakeholder feedback, and other KPIs. Uses telemetry, AI, experimentation, and customer insights to identify opportunities and drive continuous improvement. Improves operational reliability, supportability, and live-site processes, and serves as a technical advisor in customer and stakeholder engagements.