Role at a glance
- Salary
- Not Disclosed
- Location
- San Francisco, United States Washington D.C., United States
- Work arrangement
- Hybrid
- Employment
- Full-time
- Experience
- 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.
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Role Summary
Legal Response Specialist on Perplexity's Support team to handle legal and other sensitive tickets, helping Legal answer routine information requests and supporting GRC on privacy and security requests. The role covers reviewing cases, writing responses, and following up until the work is done.
What You'll Do
- Monitor designated Support and Legal channels, assess urgency, and route requests for human review.
- Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.
- Respond to routine requests using Legal-approved templates and guidance.
- Help GRC process data subject requests and meet deadlines.
- Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible for substantive review and approval.
- Track each case through completion, including after handoffs.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Five or more years in support, trust and safety, legal or privacy operations, or compliance, with working knowledge of GDPR, CCPA, and data subject requests.
Required
- 5+ years in support, trust and safety, legal or privacy operations, or compliance
- Experience handling legal, privacy, or law enforcement requests
- Working knowledge of GDPR, CCPA, and data subject requests
- Judgment about when to involve Legal or GRC, and care with confidential and privileged information
- Clear writing, including in sensitive customer conversations
- Ability to manage competing deadlines and follow through without reminders
- Experience improving support processes with technical teams, including automation and AI safeguards
Preferred
- Ideally at a technology company
- Experience with Intercom, Decagon, Linear, or Kodex
- Paralegal, privacy, or compliance experience or certification
- Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA
- Familiarity with AI products or data tools for case reviews
Original job description
Content provided by the employer
Original job description
Content provided by the employer
We're hiring a Legal Response Specialist on Perplexity's Support team to handle legal and other sensitive tickets. You'll help Legal answer routine requests for information and support Governance, Risk & Compliance, or GRC, on privacy and security requests.
You'll review cases, write responses, and follow up until the work is done. Support Engineering owns the routing and safeguards that keep these tickets from being missed, answered by AI, or automatically closed.
Responsibilities
Monitor designated Support and Legal channels, assess urgency, and route requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.
Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring legal interpretation or disclosure of user information.
Answer routine requests for information under Legal's guidance. Gather account history and draft responses for matters that need review.
Help GRC process data subject requests and meet deadlines. Follow approved identity-verification and data-handling procedures.
Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible for substantive review and approval.
Track each case through completion, including after handoffs. Record decisions, follow up on deadlines, and confirm the work is done before closing.
Work with Support Engineering to test routing, AI bypass rules, auto-close protections, and alerts. Investigate missed cases and verify fixes.
Keep approved replies and handoff instructions current with Legal and GRC. Arrange backup coverage so cases keep moving when you're out.
Handle other sensitive support escalations. Report backlog, response times, overdue cases, and recurring problems to Support, Legal, and GRC.
Requirements
5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.
Experience handling legal, privacy, or law enforcement requests.
Working knowledge of GDPR, CCPA, and data subject requests.
Judgment about when to involve Legal or GRC, and care with confidential and privileged information.
Clear writing, including in sensitive customer conversations.
Ability to manage competing deadlines and follow through without reminders.
Experience improving support processes with technical teams, including automation and AI safeguards.
Nice to have
Experience with Intercom, Decagon, Linear, or Kodex.
Paralegal, privacy, or compliance experience or certification.
Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA.
Familiarity with AI products or data tools for case reviews.
About the company
Perplexity
Startup
Perplexity is an innovative technology company that specializes in developing advanced artificial intelligence solutions aimed at enhancing human-computer interaction. With a focus on natural language processing and machine learning, Perplexity empowers users to access information and insights more intuitively and efficiently. The company is dedicated to creating tools that simplify complex data and foster informed decision-making, thereby transforming the way individuals and organizations engage with knowledge. Through its commitment to excellence and user-centric design, Perplexity is shaping the future of information retrieval and analysis.