Technical Program Management Senior Manager

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

At Salesforce Trust and Infrastructure, Technical Program Managers (TPMs) are pivotal in steering large-scale, cross-functional initiatives. As the TPM working on the Salesforce Trust Platform, you’ll spearhead the strategic evolution of Hyperforce everywhere, including networking and connectivity services, security, and scalability, across all operating zones and all customers. This is a high-impact, individual contributor role where you’ll partner with senior leadership to translate vision into reality, driving cross-functional planning and execution. Experience with large-scale infrastructure programs, Network security, Data Security, Identity and access management is highly desirable.

You’ll be the champion for executing and delivering consistent developer, operator and user experience across all substrates while retaining the highest bar of security, privacy, availability, data residency, compliance and scalability that Hyperforce offers. We’re looking for a proven TPM, a passionate infrastructure expert, a proactive problem solver, and a change agent who thrives on tackling complex challenges. Your expertise in enterprise systems, public cloud services, such as networking, compute, and storage will be essential in delivering tangible business value. If you have a proven track record of leading large, complex programs and are eager to shape the future of Salesforce’s infrastructure, we want to hear from you.

What You'll Actually Be Doing

• Take ownership and accountability of technical program planning and delivery for programs in Identity and Access, Data Security, Network Security, Technical Resilience, using demonstrated strong analytical and technical skills. Drive major uplifts in infrastructure across services such as Compute, Storage, Networking, and Identity. Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.
• Develop trusted relationships with key technology and functional stakeholders to drive focus on the strategic program objectives and optimize delivery. This includes supporting and holding resources accountable for their responsibilities within the program. Utilize agile methodologies and product development lifecycle to successfully partner with product and engineering organizations. Collaborate with senior managers and engineers to architect and develop the best technical and operational design and approach, delivering value quickly to customers. Initiate programs and create alignment on program planning. Bring teams together to define the business objectives, program structures, and cross-functional support necessary to succeed.
• Lead regular review meetings with key stakeholders. Provide transparent updates, help drive key decisions, pro-actively remove obstacles, manage dependencies across teams, identify risks and address key program issues. Provide regular visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) through status reporting to all stakeholders. Ensure data is collected to appropriately inform decision-making for mitigating risks and resolving issues. Drive for clarity to keep teams moving forward, ensure business objectives are met and each program delivers on its commitments.
• Utilize internal tools and an agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation, and learning; promotes continuous improvement. Be a thought leader within the organization, someone who can help advance our security strategy globally and challenge others to move beyond the current state. Pursue continuous growth through professional development and proactively seeking and adopting constructive feedback.

You're Our Person If...

• Bachelor’s Degree in Computer Science, Engineering, or related technical field, or equivalent experience in technical leadership. Advanced management degrees preferred.
• 8+ years of recent experience leading large-scale, complex infrastructure programs with proven impactful business outcomes.
• Establish and maintain strong credibility and rapport with senior executives, technical experts, and cross-functional team members.
• Demonstrate exceptional executive communication and presentation skills.

Even Better If...

• Ability to understand a wide array of technical subjects and technologies relevant to the program
• Demonstrated passion for understanding ambiguous, sophisticated problems and driving high-quality, innovative, and robust technical solutions
• Experience with creating detailed reporting and dashboards
• Experience working with large data sets to drive changes in long term trends

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.