Markets Support Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross-business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement.

LOB Job Description:

This role will directly support the US OTC, Repo & TBA Margin Management function and requires knowledge of non-cleared OTC collateral operations or middle office operations. The primary responsibility of the position is to provide comprehensive managerial and control oversight support of day-to-day margin call processes for the Americas.

Responsibilities:

• Support margin call issuance and associated cash and security settlement workflow
• Managing client inquiries, meetings, operating issues as they arise
• Managing operating escalations as needed
• Managing stakeholder engagement involving Audit and Regulatory related matters associated with the collateral function
• Supporting internal communications such as:
• Providing updates to relevant Operations, Risk and Business partners
• Ensuring key team members are engaged in remediation of critical operating control issues
• Metrics and Control reporting
• Coordinate and provide updates/commentary for monthly risk metrics to senior management
• Supporting exception management with regard to systems reconciliation and margin-call settlements as well and representing exception remediation status to senior manager
• Identify areas for improvement on client metrics or business metrics
• Business as usual managerial support and back-up

Required Qualifications:

• 2-5 years of experience in Financial markets across Fixed Income and Derivative products
• 2-5 years of experience in Financial markets documentation (ISDA CSA, GMRA, MRA, etc.)
• 2-5 years of experience in Data mining and analysis skills; proficient in Tableau and Microsoft Excel
• Strong communication skills
• Ability to meet deadlines and work autonomously
• Ability to handle high pressure situations
• Ability to juggle multiple tasks
• Organizational skills with emphasis on the ability to prioritize responsibilities
• Track record of working in detail oriented roles
• Proficient in Excel and PowerPoint

Desired Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

• Attention to Detail
• Written Communications
• Data Collection and Entry
• Oral Communications
• Record Keeping
• Recording/Organizing Information
• Strategic Thinking
• Active Listening
• Decision Making
• Negotiation

Shift:

Hours Per Week: