Support Engineer, WWOS Physical Security Innovation Solutions (PSIS)

Are you passionate about protecting people and facilities through new technology? Amazon Worldwide Physical Security is seeking a Support Engineer to join the Physical Security Innovation Solutions team and help secure Amazon's global network. You will test, qualify, and integrate physical security hardware and software across Video Management Systems and Access Control platforms, ensuring compatibility and functionality at scale.

In this hands-on role, you will work at the intersection of hardware engineering and cloud technology, testing security devices against enterprise systems, coordinating with vendors and internal teams, and documenting your findings. You will drive projects independently while contributing to initiatives that protect Amazon's sites worldwide. If you thrive on solving complex technical problems and turning ambiguity into actionable outcomes, this is your opportunity to make a tangible impact on global security infrastructure.

Key job responsibilities
Test and qualify new and existing security devices against a variety of Video Management Systems (VMS), Access Control systems, and other third-party solutions, ensuring compatibility, integration, functionality, and quality standards are met.

Coordinate with vendors and internal teams to obtain the necessary equipment, software, and licensing needed for testing.

Build and test AI/ML-driven analytics and automation that extend the capabilities of physical security systems, validating accuracy before field deployment.

Provide technical guidance to internal teams and stakeholders as needed.

Help implement and integrate solutions with existing physical security systems and platforms.

Collaborate with cross-functional teams (e.g., Physical Security, OTI, Loss Prevention) to support organizational priorities.

Follow standard procedures for proper escalation of issues to the appropriate teams.

Create and maintain documentation (e.g., user guides, knowledge base articles) for hardware processes, procedures, and solutions.

Stay up to date with industry trends, emerging technologies, and security regulations in the physical security domain.

A day in the life
Your day starts by reviewing assigned projects. Mid-morning you set up a new security device in the lab, running compatibility and integration checks against Video Management Systems and Access Control platforms. You build and test AI/ML-driven analytics and automation that extend what our physical security systems can do, validating accuracy before field deployment. After lunch you track down vendor licensing, troubleshoot an integration issue, and document your findings so results are clear and repeatable. Working closely with the Program Management team, you largely drive your own work, building and qualifying the technology that keeps Amazon's sites secure.

About the team
The Physical Security Innovation Solutions team develops and supports security solutions across Amazon's global network. We start from the problem, understanding our customers and the risks they face, then develop, validate, and scale solutions that enable secure and efficient operations.

We identify, test, and qualify the hardware and integrations that power Amazon's physical security systems, partnering with field security teams, operations, and technology partners to prove what works and roll it out at scale. Our mission is to build innovative solutions that protect Amazon's people and facilities while supporting the growth of the network.

Basic Qualifications

- 3+ years of technical support, or 3+ years of software development experience
- Experience scripting in modern program languages
- Experience with AI/ML technologies
- Experience troubleshooting and debugging technical systems, or experience troubleshooting and documenting findings
- Experience effectively communicating complex concepts through written and verbal communication
- Experience working on and delivering end to end projects independently

Preferred Qualifications

- Experience troubleshooting & maintaining hardware & software RAID
- Bachelor's degree in Engineering, Computer Science, or a related field
- Knowledge of distributed applications/enterprise applications
- Experience with AWS products and services
- Certifications in one or more Video Management Systems (VMS) or Access Control systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 71,000.00 - 124,200.00 USD annually