Process Design Consultant II/ Solution Manager - Outbound Correspondence

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Line of Business Job Description:

• This role is part of the Enterprise Transaction Services Transformation Initiatives and Process Office supporting Outbound Correspondence.  The Solution Manager is responsible for developing and maintaining the strategic solution vision, design roadmap, and operational requirements for complex business capabilities across ETS. This role serves as the primary operations representative for technology, architecture, and transformation initiatives, ensuring solutions align with business objectives, operational requirements, regulatory expectations, and industry best practices.
• The Solution Manager partners closely with Strategy, Business Stakeholders, Technology, Architecture, Product, and Delivery teams to identify opportunities, evaluate solution alternatives, define business and operational requirements, and guide successful implementation of business capabilities that drive operational excellence and long-term value. The role also provides consultation and subject matter expertise during production incidents impacting operational processes and technologies.
• The ideal candidate is a strong leader with the ability to challenge and influence stakeholders at all levels in the organization, with excellent analytical and critical thinking skills, and a process improvement mind-set with the ability to strongly challenge processes and drive optimization. Directly supports the program's strategic direction, transformation efforts and process driven culture.   

Schedule: Monday through Friday 8:00a-5:00p

Responsibilities:

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Required Qualifications:

• Extensive experience designing, managing, and implementing strategic change and major initiatives

• Solid acumen across the BAC enterprise, particularly as it pertains to change policies and standards

• Strong presence and leadership skills, with the ability to communicate at an executive level

• Experience with Microsoft PowerPoint, Word, Excel, Visio, OneNote, CoPilot and SharePoint

• Ability to work in a team-oriented environment with a strong aptitude for problem solving

• Natural curiosity and drive to answer important business questions

• Experience navigating within and across complex business environments

• Expert interpersonal skills to build and maintain business partnerships

• Demonstrated problem solving, strong follow-up skills, and the ability to escalate and gain resolution as needed

• Excellent organizational skills, including the ability to manage multiple competing priorities

• Effective communication and listening skills: verbal, non-verbal, written, facilitation, and content delivery

• Strong analytical capabilities with a proven ability to think strategically end-to-end and execute tactically

Desired Qualifications:

• Advanced degree in Business, Industrial Engineering, Operations Research, or a similar field of study.
• 3+ years of process design experience.
• Six Sigma certification.
• Agile project management experience.
• Business Process Management technology experience.
• Knowledge of Outbound Correspondence Business Applications

Skills:

• Change Management
• Continuous Improvement
• Process Design
• Process Simplification
• Reporting
• Business Process Analysis
• Critical Thinking
• Process Performance Measurement
• Program Management
• Strategic Thinking
• Conflict Management
• Decision Making
• Process Effectiveness
• Scenario Planning and Analysis

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

Hours Per Week: