Critical Environment Program Manager (Metrology)

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager - Metrology, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Data Center Operations/Service Delivery:

• Establish strong working relationships with customers.
• Own the delivery and continuous improvement of the data center metrology program, including calibration and verification governance for critical mechanical, electrical, environmental, and life safety instrumentation.
  • Manage preventive maintenance, calibration, verification, and out-of-tolerance remediation for electrical and mechanical equipment instrumentation.
  • Use enterprise software to register instruments, maintain calibration histories and due dates, issue and assign calibration, verification, and corrective work orders.
  • Monitor execution, review certificates and as-found/as-left results, and verify that completed work meets approved procedures, tolerances, traceability, and documentation standards.
• Ensure electrical, mechanical, environmental, and fire/life safety equipment and associated instrumentation provide accurate, reliable, and traceable measurement results.
• Establish and maintain standardized metrology program governance, procedures, calibration methods, documentation, traceability, and measurement uncertainty expectations across supported data center locations.
• Act as escalation point for metrology issues, including overdue calibration, out-of-tolerance conditions, emergency support, technician coaching, and recommendations on instrument selection for electrical/mechanical design parameters; escalating significant operational risk as needed.
• Lead metrology projects from conception through completion, including instrument onboarding, calibration capability deployment, procedure development, laboratory or vendor readiness, and digitization of calibration records and workflows.
• Provide reporting on critical infrastructure and metrology performance, including calibration compliance, overdue work, out-of-tolerance events, vendor performance, operational and maintenance KPIs, objectives, and adherence to organizational policies, procedures, and standards.
• Driving cost/energy efficiency projects. 
• Identifying single points-of-failure at regional datacenter locations.
• Coordinate audits against process standards, including calibration records, traceability, measurement uncertainty, instrument status, technician competency, vendor controls, and compliance verification.
• Identify and remediate infrastructure and measurement-system vulnerabilities, including single points of failure, uncalibrated or unsupported instruments, inadequate monitoring coverage, and calibration-capability gaps. Recommend equipment designs, sensing technologies, construction methods, and efficiency improvements that strengthen reliability and measurement integrity.

Data Center Work Environment:

• Share metrology best practices; develop role-based training, qualification, and authorization pathways; assess competency; and mentor engineers and technicians in approved calibration, verification, documentation, and instrument-handling practices.
• Promotes a culture of safety, security, and compliance in all aspect of datacenter activities.
• Realize the impact of change on others.
• Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.
• Embody our culture and values.
• Remove barriers to agility to enable the team to shift priorities quickly without losing productivity.

 Required Qualifications:

• High School Qualification or equivalent AND 3+ years' experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.

Other Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years' experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years' experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience.
• Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications.
• 6+ months of experience working with the operation of building cooling, electrical, mechanical, and life safety systems.
• 6+ months of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
• 2+ years of experience with project management or relevant certification/training in project management. 
• 2+ years of experience working on large scale projects. 
• Experience supporting an instrument calibration and verification program, including measurement traceability, measurement uncertainty, calibration intervals, tolerances, test uncertainty, and instrument registration and history in enterprise software.
• Training in calibration and verification principles and methods, data center safety and security requirements, and NFPA 70E electrical safety or a local equivalent.
• Experience calibrating or verifying critical-environment instrumentation, such as temperature, humidity, pressure, differential-pressure, and electrical input/output devices, using appropriate reference standards, test points, and as-found/as-left data.
• Familiarity with ISO/IEC 17025 requirements for testing and calibration laboratories, including personnel competence, traceability, measurement uncertainty, method control, technical records, and validity of results.
• Experience administering calibration work through enterprise software, including instrument registration, work-order execution, calibration due-date control, certificate and record review, pass/fail assessment, and coordination of internal or vendor calibration activities.
• Experience developing calibration procedures, job aids, and technical training, and coaching engineers or technicians in the consistent execution of instrument calibration and verification activities.

Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.