The main function of the role is: Account for the day-to-day management of a functional/oversight team(s) and manage daily service delivery and production activities performed by staff. Work in conjunction with individuals on the team as well as other Shared Service teams/COE’s, outsource locations, Client Operations and other business units to ensure seamless processing according to the fund’s policies, to ensure NAV/yield accuracy and that all SLAs are met. As well as, Work collaboratively with teams and management across the organization on various projects, oversight, committees, KPIs, etc.

Role specifics:-

• Oversees the activities of staff by working closely with direct reports.
• Manages the day-to-day activities and controls to ensure consistency of policies adherence to procedures.
• Manages and facilitates timely resolution of issues.
• Proposes and works to implement workflow changes and supporting technical solutions leading to improved productivity and profitability.
• Keeps abreast of regulatory compliance and developments for the assigned area and apprises staff as necessary.
• Identifies and analyzes operations risks related to current and potential business and recommends procedural changes and controls as needed
• Creates and uses quality service measurement tools to ensure compliance with operational standards with SLAs and SOPs and create management reporting as needed
• Coordinates and manages projects within the department and/or with BU Shared Services, COEs and Client Operations teams.
• During the course of normal day-to-day operation, responsible for identifying any unusual or potentially suspicious transaction activity and reporting and/or escalating in accordance with corporate policy and guidelines detailed in relevant operating procedures.
• Conducts periodic performance reviews; provides ongoing counsel, training, development and motivation of staff.
• Participates in the hiring, salary, promotional and termination recommendation process

Metrics:

• Achieve productivity targets. Reduce loss associated with operational error
• Timeliness and accuracy of all assigned deliverables for preparation and/or review
• Adherence to best practices, SOPs, client specific procedures, and SLAs
• Monitor resolution quality
• Participate in process improvement efforts
• Comply with State Street risk program and timely completion of related training for self and team
• Adhere to State Street policies, guidelines and relevant laws and regulatory requirements.
• Client satisfaction and service delivery.

What we value:

These skills will help you succeed in this role:

Competencies:

• Client focus: – Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.
• Leadership Focus – Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement.
• Operational Efficiency Focus:  Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
• Performance Focus: Provide excellent service to clients through a results-oriented mindset
• Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk

Mandatory Skill Sets:

• Good understanding of financial services and investment products
• Excellent Communication Skills
• Problem Solving & Analytical Skills
• Ability to work on MS Office (Excel, Word and PPT)

Additional Skill Sets:

• Good understanding of financial services and investment products.
• Strong attention to detail and a focus on service.
• Strong written and verbal communication skills.
• Ability to prioritize multiple responsibilities to meet internal and industry deadlines.
• Ability to perform under pressure and manage high volumes.
• Committed to learn technical aspects of each deliverable.
• Ability to communicate with various internal teams to resolve queries and escalate accordingly.
• Strong communication, interpersonal, organizational, and time management skills.
• Demonstrates an ability to be a leader within their team, as well as be a leader amongst your peers.

Education & Preferred Qualifications:

• Graduate degree in Business, Accounting, Finance or equivalent experience preferred
• 8+ years of experience in related accounting or finance field preferred
• North America Shifts

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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