Software Engineer II (Remedy)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Software Engineer II (Remedy)

Job Title:

Software Engineer II (Remedy)

Overview:

Who is Mastercard?
At Mastercard Technology, we help build and support an inclusive digital economy that benefits people everywhere by making transactions safe, simple, smart, and accessible. Through secure data, networks, partnerships, and innovation, our solutions help individuals, financial institutions, governments, and businesses reach their full potential. Our decency quotient, or DQ, shapes our culture and guides how we work inside and outside the company. We foster an inclusive environment that values each employee’s strengths, perspectives, and experiences. We believe our differences make us a stronger team—one that makes better decisions, drives innovation, and delivers stronger business results.

Overview
The Service Operation Tools Program is seeking a Software Engineer to support our vendor engineering products. Our solutions are built on Digital Network Architecture, cloud-native principles, and a Scaled Agile Framework. The ideal candidate is passionate about customer experience, highly motivated, intellectually curious, analytical, and entrepreneurial.

Role
• Partner with solution architects and cross-functional teams across regions.
• Develop proof-of-concept applications.
• Collaborate with business and technical partners.
• Support evaluations of third-party vendors and products.
• Follow established quality control practices.
• Adhere to established software development processes.

All About You
• Bachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering, or equivalent experience.
• Technically well-rounded, with strong depth, breadth, and interpersonal skills.

• Experience with ITSM vended applications, including BMC or ServiceNow, in both on-premises and SaaS environments is preferred.


Skills

• Experience integrating external third-party libraries, APIs, and payment gateways.

• Experience installing, upgrading, configuring, customizing, and integrating ITSM applications with customer interfaces.

• Experience with UNIX commands and BMC iPaaS solutions.

• Strong technical expertise and interpersonal skills, with experience in one or more of the following: Java, Python, SQL, Go, or Perl.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.