Instrument Order Fulfilment Specialist (m/f/d)

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

A Day in the Life

The Instrument Order Fulfilment Specialist (m/f/d) is responsible for ensuring the timely scheduling and fulfilment of customer orders for instruments sold in Austria, Germany and Switzerland. This role involves liaising with customers regarding the delivery of instrument orders, scheduling orders in SAP, and ensuring the timely and qualitatively fulfilment of these orders.

Key Responsibilities:

Scheduling: 

• Schedule accepted instrument orders with suppliers.
• Reschedule instrument orders with suppliers when necessary.
• Escalate Purchase Order (PO) and Stock Transport Order (STO) scheduling conflicts.

Purchasing: 

• Manage purchasing activities related to accepted sales orders for instruments
• Follow up on deliveries and timing from internal and external vendors.
• Receive goods from internal and external vendors in the SAP system (applicable for Austria and Switzerland only).
• Support MIT (Merge in Transit) orders for ICSP/HPLC instrument orders, if applicable
• Manage activities related to MIT orders with the 3PL

Order Fulfilment:

• Interact and communicate with customers and internal stakeholders regarding order fulfilment, including initial delivery schedules and any changes.
• Ensure proper delivery services of instrument orders to customers in collaboration with internal stakeholders.

Logistics: 

• Work with the transportation and logistics teams on the delivery of instrument orders.

Keys to Success

Education 

• Three-year vocational training in a relevant field or equivalent professional experience

Experience 

• Proficiency in SAP (SD, MM/PP modules).
• Experience in logistics management.

Knowledge, Skills and Abilities 

• Knowledge of purchase management.
• Understanding of import/export processes.
• Strong customer relations skills.
• Proficiency in English and local language(s).

What we offer:

• Employment with an innovative, future-oriented organization
• Outstanding career and development prospects
• Company pension scheme and other fringe benefits
• Exciting company culture which stands for integrity, intensity, involvement, and innovation

If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.