Role at a glance
- Job function
-
Customer Support & Contact Center Customer Support
- Salary
- Not Disclosed
- Location
- Chiyoda-ku Tokyo Japan, Japan
- Work arrangement
- Hybrid
- Employment
- Full-time
- Experience
- 5-8 years of previous cash management and financial services experience preferred
- Education
- Bachelor's degree/University degree or equivalent experience
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Role Summary
The Customer Service Senior Analyst provides resolutions and ongoing support to external clients, serving as a contact for client service needs. The role coordinates with internal and external partners to support accurate, timely transactions and address client issues.
What You'll Do
- Manage a portfolio of high-profile clients and act as a point of contact for queries and service needs.
- Coordinate with internal and external partners to deliver client service.
- Ensure transactions are executed accurately and on time.
- Identify and implement process improvements and test new features or functions.
- Perform regulatory, audit, and control assessments and prepare reports.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Bachelor's degree or equivalent experience; clear and concise written and verbal communication; aptitude for utilizing reporting tools and applications; organizational skills; ability to drive results in a fast-paced, goal-oriented environment; business-level English and native-level Japanese; custody and client services experience.
Preferred
- 5-8 years of previous cash management and financial services experience preferred
Original job description
Content provided by the employer
Original job description
Content provided by the employer
The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Responsibilities:
- Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps
- Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
- Ensure transactions are executed timely and accurately
- Identify and implement process improvements and test new features/functions
- Perform regulatory, audit and control assessments and create reports for internal and/or external distribution
- Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 5-8 years of previous cash management and financial services experience preferred
- Consistently demonstrate clear and concise written and verbal communication
- Aptitude for utilizing reporting tools and applications
- Proven organizational skills
- Demonstrated ability to drive results in a fast-paced, goal-oriented environment
Education:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Bilingual: English - Business level and Japanese - Native level
- Custody and Client Services Experience
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Institutional Customer Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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About the company
Citi
Large Enterprise
Citi is a global financial services corporation that offers a wide range of financial products and services, including consumer banking, credit, investment banking, and wealth management. With a presence in nearly 100 countries, Citi serves millions of customers, from individuals and small businesses to large corporations and governments. The company is dedicated to innovation and sustainability, actively working to support economic growth while addressing environmental and social challenges. Citi’s commitment to providing exceptional service and fostering diverse talent makes it a prominent choice for students aspiring to build a career in finance and banking.