Role at a glance
- Job function
-
Customer Support & Contact Center Customer Success
- Salary
- Not yet verified Check the description for pay details; an amount or pay period has not been verified.
- Location
- New York City
- Experience
- 4+ years of online media/planning experience Experience helping clients execute media campaigns Excellent written, presentation and oral communication skills Excellent collaboration skills Able to proactively troubleshoot and problem solve quickly and though the proper escalation process Works well with others in high-energy environment with minimal supervision Experience and comfortability working with technical product teams Bonus Points Work experience in online media Previous agency experience
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Role Summary
The Customer Success Manager supports Twitch Advertising revenue by providing client service for customers interested in influencer marketing products. The role works with product and business development and coordinates media planning, campaign operations, and delivery.
What You'll Do
- Own the pre-sale media planning process and internal IOs, and work with Finance on client approvals and revenue recognition.
- Serve as the client-facing point of contact for campaign execution and guide clients through internal purchasing tools.
- Coordinate custom programs and sponsorships with other departments, and lead custom content campaigns to ensure assets are distributed...
- Kick off campaigns with clients and manage timelines, assets, and optimization opportunities; work with Campaign Operations to...
- Assist with pre-sale pipeline management, reporting, and opportunity accuracy, and maintain knowledge of Twitch site features and products.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
4+ years of online media/planning experience; experience helping clients execute media campaigns; excellent written, presentation and oral communication skills and collaboration skills; ability to proactively troubleshoot and problem solve through the proper escalation process; works well with others in a high-energy environment with minimal supervision; experience working with technical product teams.
Preferred
- Work experience in online media
- Previous agency experience
Original job description
Content provided by the employer
Original job description
Content provided by the employer
About Us
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the Role
As a member of Twitch's Revenue team, you'll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue.
We are looking for a detail-oriented, client service focused Customer Success Manager with advertising experience that will work hand in hand with product and business development. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objectives and providing best in class client service to our clients that are specifically interested in our influencer marketing products. The ideal candidate will have experience with client management, media planning, and campaign operations.
You can work in San Francisco, CA; Los Angeles, CA; Seattle, WA; or New York, NY.
You Will:
-
Campaign Management:
- Work with the finance team on any client approvals and revenue recognition
- Own pre-sale process related to media planning and internal IOs
- Be client facing point of contact to ensure smooth execution and delivery
- Guide clients through internal purchasing tools
Client Management:
- Provide highest level of customer service to internal clients, as a key point person for media plans and campaign operations
- Work to manage any custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered
- Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
- Assist in pre-sale pipeline management, reporting, and opportunity accuracy
- Work with Campaign Operations to troubleshoot live campaigns
- Maintain up-to-date knowledge of Twitch's site features and products
You Have:
- 4+ years of online media/planning experience
- Experience helping clients execute media campaigns
- Excellent written, presentation and oral communication skills
- Excellent collaboration skills
- Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
- Works well with others in high-energy environment with minimal supervision
- Experience and comfortability working with technical product teams
Bonus Points
- Work experience in online media
- Previous agency experience
Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job ID: TW9305
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.
About the company
Twitch
Large Enterprise
Twitch is a leading live streaming platform primarily focused on video game content, where millions of users come together to watch, chat, and engage with their favorite gamers and creators in real-time. Founded in 2011 and acquired by Amazon in 2014, Twitch has expanded its offerings to include streams on a variety of topics such as music, art, and talk shows, fostering a diverse and interactive community. The platform empowers content creators through tools that enhance viewer interaction and monetization options, making it a prominent destination for entertainment, collaboration, and innovation in digital broadcasting.