Customer Success Manager

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/

About Us:

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

As a member of Twitch's Revenue team, you'll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue.

We are looking for a detail-oriented, client service focused Customer Success Manager with advertising experience that will work hand in hand with product and business development. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objectives and providing best in class client service to our clients that are specifically interested in our influencer marketing products. The ideal candidate will have experience with client management, media planning, and campaign operations.

You can work in San Francisco, CA; Los Angeles, CA; Seattle, WA; or New York, NY.

You Will

Campaign Management:
- Work with the finance team on any client approvals and revenue recognition
- Own pre-sale process related to media planning and internal IOs
- Be client facing point of contact to ensure smooth execution and delivery
- Guide clients through internal purchasing tools

Client Management:
- Provide highest level of customer service to internal clients, as a key point person for media plans and campaign operations
- Work to manage any custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered
- Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
- Assist in pre-sale pipeline management, reporting, and opportunity accuracy
- Work with Campaign Operations to troubleshoot live campaigns
- Maintain up-to-date knowledge of Twitch's site features and products

Perks
* Medical, Dental, Vision & Disability Insurance
* 401(k)
* Maternity & Parental Leave
* Flexible PTO
* Amazon Employee Discount

Basic Qualifications

- Experience helping clients execute custom branded campaigns
- 4+ years of online media/planning experience
- Excellent written, presentation and oral communication skills
- Excellent collaboration skills
- Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
- Works well with others in high-energy environment with minimal supervision
- Experience and comfortability working with technical product teams

Preferred Qualifications

- Work experience in online media
- Previous agency experience

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 92,400.00 - 160,000.00 USD annually
USA, CA, SAN FRANCISCO - 101,600.00 - 177,800.00 USD annually
USA, NY, New York - 101,600.00 - 177,800.00 USD annually
USA, WA, Seattle - 92,400.00 - 160,000.00 USD annually