Sr. Financial Analyst, Customer Service Finance

This role will be the Finance owner who controls the numbers, connects financial outcomes to business decisions, and identifies where opportunities and hidden costs exist to help leadership influence other organizations with financial evidence.

This role owns the financial case for every launch intake request within the Service Design scope, building investment models that drive go/no-go decisions based on operational cost, readiness investment, and expected downstream service value. It partners with Service Design leaders to develop cost frameworks, methodology, and upstream influence programs that ensure launches are accurately captured and that the financial cost of CS-readiness is consistently quantified, defensible, and evaluated against a clear return.
Beyond launch finance, this role enforces the financial discipline that the business needs: budget control and building the cost structure, leading planning cycles, and continuously improving the models and processes that give CS leadership the clarity to make decisions

Key job responsibilities
Launch investment modeling : build and maintain financial models for launch intake, evaluating cost, readiness investment, and expected service value to support go/no-go decisions with a clear financial rationale

Upstream influence: partner with leaders to embed financial accountability into launch planning, ensuring CS cost is a visible input before decisions are made, not an afterthought after they land

Controllership and planning :Manage Fixed Cost and Variable non productive headcount, budget accountability, actuals tracking and forecasting planning cycles

Financial performance and improvement: identify where cost structures can be optimized, where investment is misaligned with outcomes, and where the business is absorbing costs that are not necesary

Strategic financial stewardship

About the team
We are Customer Service Finance (CSF), integral partners to one of the largest Customer Service teams on Earth. We are passionate about helping customers through insightful analysis and data-driven decision-making. We collaborate globally, celebrate diverse perspectives, and support our peers to excel. If you thrive in simplifying the complex, deriving insights from numbers, and enabling teams to move thoughtfully and quickly forward, we're the team for you. Join us to apply your financial acumen to diverse challenges, build lasting relationships, and take great strides in your career growth.

Basic Qualifications

- 3+ years of finance, accounting, or related analytical field experience
- Bachelor's degree in finance, accounting or related field
- 3+ years of contributing to cross-functional initiatives that drive financial performance and strategy experience
- 3+ years of dissecting financial data and identifying patterns that support business strategy experience

Preferred Qualifications

- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 82,700.00 - 117,100.00 USD annually