Role at a glance
- Salary
- Not Disclosed
- Location
- Warsaw
- Work arrangement
- Hybrid
- Employment
- Full-time
- Experience
- Previous business process outsourcing, customer service, or content moderation experience is a plus
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Role Summary
The Trust & Safety Specialist reviews user-generated content and investigates reported or system-flagged issues to help maintain safe online platforms. The role follows changing client policies and guidelines and works within agreed turnaround times and quality standards.
What You'll Do
- Organize, categorize, and publish content and information using specific tools and channels.
- Review, classify, or eliminate highly sensitive content on behalf of the user community.
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
- Participate in initiatives to improve work quality and efficiency.
- Take part in continuous training programs and workgroup discussions.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Sound coping, emotional resilience, and stress-management skills; excellent comprehension and communication in English; ability to perform duties objectively and without bias, according to client policies; strong attention to detail and commitment to quality, efficiency, and effectiveness; comfort synthesizing and analyzing information from multiple streams; strong critical-thinking and decision-making skills; high affinity and cultural awareness of political and social situations in the relevant market and region; ability to work well both on a team and individually. Any other language is a plus.
Preferred
- Previous business process outsourcing, customer service, or content moderation experience is a plus
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Accenture Operations provides business process services for specific functions, including finance and accounting, procurement and supply chain, and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics, and digital technologies, helping clients to improve their productivity, customer experience and performance.
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
We are looking for candidates with familiarity and passion for the internet, internet platforms, and internet culture. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.
Content moderation is a meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
Due to the nature of the role, the selected candidate may be frequently exposed to flashing lights or contrasting light and dark patterns.
Role Details
Organize, categorize, and publish content and information using specific tools and channels
Review, classify and/or eliminate highly sensitive content to serve as an advocate for the user community
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality; participate in improvement initiatives that improve quality and efficiency of work
Participate in continuous training programs and workgroup discussions for optimal development in the role
Basic Qualifications/Skills Needed
- Sound coping, emotional resilience, and stress-management skills
- Excellent comprehension & communication in English + any other language is a plus
- Ability to perform duties objectively, be bias free in regards to personal beliefs, acting objectively according to client policies
- Strong attention to detail and commitment to quality, efficiency, and effectiveness
- Comfortable synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
- Ability to work well on a team and individually
- Previous business process outsourcing, customer service, or content moderation experience is a plus
- Hybrid work model: 50% WFO / 50% WFH.
What can we offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort – private medical care, life insurance, access to WorkSmile platform, bonuses for referring new employees
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About the company
Accenture
Large Enterprise
Accenture is a global professional services company that specializes in providing consulting, technology, and outsourcing services. With a diverse range of industries served, including financial services, healthcare, and telecommunications, Accenture leverages advanced technologies and data analytics to help organizations improve their performance and drive innovation. Committed to sustainable progress, the company emphasizes its dedication to inclusivity, digital transformation, and building a more sustainable future for its clients and communities. With a presence in over 120 countries, Accenture is known for its expertise in integrating cutting-edge solutions that address complex business challenges.