Head of HR Service Operations

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Job Description

About the Role:

As the Head of HR Service Operations this role will lead the Takeda HR Service Operations, serving as the delivery engine for effective, scalable global HR operations. Working closely with all COEIs, including Learning and Talent Operations, systems administration, Total Reward Operations, and the phased integration of broader COEI operational work into the GCC HR Operations model, this leader ensures reliable and efficient service delivery.

The role owns the operational delivery model for HR work transitioned into People Solutions/GCC and is accountable for how that work is transitioned, governed, delivered, measured, and continuously improved. Partnering closely with COEI Heads, Regional HR Leads, Journey Owners, HR Service Excellence, and GCC site leadership, this role ensures HR operations are dependable, scalable, and easy to engage with.

The position defines and delivers the operational “how,” including transition planning, governance, service performance, escalation management, controls, and sustainable GCC delivery.

How You Will Contribute:

• Lead high-volume HR service operations, ensuring accurate, compliant, and audit-ready execution with strong controls over systems administration, configuration, and operational change.

• Partner with COEIs to translate strategic priorities into operational execution, shaping transition plans, governance structures, service boundaries, and operating rhythms that support a sustainable HR service operations model.

• Manage the transition of work from COEIs through a structured program that standardizes, documents, transfers, stabilizes, and continuously improves operations while maintaining clear service boundaries.

• Build and scale the GCC HR Operations model by developing organizational capability, leadership strength, and sustainable team practices that enable stable, high-quality service delivery.

Key Areas of Responsibility:

• Phased transition and migration of COEI operational work into the GCC HR Operations model

• Learning and Talent Operations, including systems administration and configuration

• Total Reward Operations

• Ongoing migration of operational work from COEIs and continued GCC expansion

• Leadership in building and evolving the GCC HR Operations model

Qualifications:

• Significant leadership experience in large-scale HR operations, global business services, or shared services environments, including offshore or GCC delivery teams.

• Demonstrated success building, scaling, or transforming a GCC, captive center, or global delivery model.

• Strong expertise in governance and controls across HR operations, including process adherence, data quality, audit readiness, risk management, and systems administration.

• Proven experience transitioning work into shared services environments, stabilizing delivery, and managing service performance through clear metrics and accountability.

• Strong operational credibility, with the ability to partner effectively with COEI leaders and integrate operational work into a broader HR operations model.

• Excellent partnership and influencing skills across regions, COEIs, technology, service excellence, and business stakeholders.

• Cross-cultural leadership experience with a demonstrated ability to build capability, develop leaders, and sustainably grow offshore teams.

We may also consider applications from colleagues based in other Takeda GCC locations, strategic hubs, or other locations where Takeda has a significant presence

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