Markets Support Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross-business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement.

LOB Job Description:

The Client Valuations Operations (CVO) team is a part of the Global Markets Exchange Traded Derivatives and Collateral Operations function in Global Markets Operations. CVO is global team supporting the production and distributions of client valuation statements for Global Banking and Global Markets clients, ensuring compliance with the enterprise Client Valuation Policy and application regulatory obligations. CVO offers exposure to a number of products and systems while providing teammates the opportunity to develop partnerships with Sales, Trading, Compliance, Legal, and Technology.

Responsibilities:

• Serve as the delivery lead for the US Client Valuation Operations team, including directing the daily operational support across several US based associates and our GBS partners.
• Liaise with clients, counterparties, sales, and relevant legal and compliance partners to establish valuation onboarding and delivery requirements.
• Ensure effective administration of client access and user profiles for appropriate statement delivery and / or application access consistent with client request and in compliance with CVO procedures and the enterprise Client Valuation Policy.
• Manage Non-STP client delivery as required, including execution consistent with relevant approvals and supporting documentation.
• Proactively investigate valuation queries across the different product groups as required, including various data analysis and stakeholder escalation and engagement.
• Ensure client valuation support and delivery consistent with control framework of the team, including applicable Single Process Inventory (SPI) and additional CVO procedures.
• Develop and provide subject matter expertise for technology deliverables, performing testing, and contributing to post-implementation reviews.
• Provide timely and accurate client service, responding to client needs & queries in an efficient manner; participate in client services initiatives.
• Actively participate as a member of the team including various products, initiatives, and ad hoc tasks

Required Qualifications:

• 3-5 years of experience in client valuations
• 3-5 years of experience in margin disputes
• Strong client service skills: CVO is client facing, with material engagement and partnership Sales, Trading, Compliance, Legal and other internal stakeholders. Confident and highly professional written and verbal communication skills are critical.
• Time management/organization skills: The team has peak periods where volumes are high; during these periods it is imperative that the Team Lead manage the workflow and priorities to ensure the team is able execute accordingly.
• Teamwork: The group has to work efficiently as a team to succeed. It is essential that the Team Lead drive this teamwork such that each individual teammate can communicate and maintain strong working relationships.
• Critical Thinking and Problem Solving: Must have the ability to identify, evaluate, and recommend solutions to client and other stakeholder problems consistent with the capabilities of the CVO team.
• Prioritization: The Team Lead must have the ability to consistently prioritize and organize workload and react promptly under pressure at peak periods.
• Interpersonal: Strong negotiation, communication and influencing skills across various levels in the organization are critical.
• Leveraging Technology: Demonstrated capacity to use multiple and complex technology platforms to manage information and achieve business objectives.
• Technical Skills: Meaningful experience with various MS office products, including MS Excel and MS PowerPoint.

Desired Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

• Attention to Detail
• Written Communications
• Data Collection and Entry
• Oral Communications
• Record Keeping
• Recording/Organizing Information
• Strategic Thinking
• Active Listening
• Decision Making
• Negotiation

Shift:

Hours Per Week: