Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations, SD-WAN Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, we are seeking an experienced Senior Network Engineer with strong expertise in Fortinet SD-WAN, Routing & Switching, and Cisco Meraki Wireless technologies. The ideal candidate will be responsible for designing, implementing, troubleshooting, and supporting enterprise network infrastructure across LAN, WAN, SD-WAN, and wireless environments.
This role requires a hands-on professional with strong problem-solving skills, operational excellence, and the ability to work closely with cross-functional teams to ensure high availability, security, and performance of network services.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
Network Infrastructure Management
-Design, implement, and support enterprise LAN, WAN, and Wireless network infrastructure.
-Monitor network performance, availability, and capacity to ensure optimal service delivery.
-Troubleshoot complex network issues and perform root cause analysis.
-Participate in network upgrades, migrations, and infrastructure transformation projects.
-Maintain network documentation, diagrams, SOPs, and operational procedures.
Fortinet SD-WAN
-Deploy, configure, and manage Fortinet Secure SD-WAN solutions.
-Configure and support:
-SD-WAN Policies
-Dynamic Path Selection
-Application Steering
-Site-to-Site VPNs
-IPSec Tunnels
-Internet Breakout Policies
-Monitor WAN performance and optimize traffic routing.
-Troubleshoot SD-WAN and connectivity-related issues across multiple sites.
-Implement security policies and integrate SD-WAN with enterprise security controls.
Routing & Switching
-Configure, support, and troubleshoot enterprise routing and switching environments.
-Hands-on experience with:
-BGP
-OSPF
-EIGRP
-VLANs
-STP/RSTP/MST
-HSRP/VRRP
-ACLs
-QoS
-NAT
-Support branch, campus, and data center network environments.
-Perform network performance tuning and capacity planning.
Cisco Meraki Wireless
-Deploy and manage Cisco Meraki Wireless solutions.
-Configure and support:
-Meraki MR Access Points
-Wireless SSIDs
-Guest Access Solutions
-RF Optimization
-Wireless Security Policies
-Monitor and troubleshoot wireless performance and connectivity issues.
-Manage wireless environments through the Meraki Dashboard.
-Conduct wireless surveys and optimization activities when required.
Operations & Support
-Participate in incident, problem, and change management processes.
-Provide L2/L3 support for network-related incidents and service requests.
-Work with vendors and service providers for issue resolution and escalations.
-Ensure compliance with security and operational standards.
-Support planned maintenance and after-hours activities when required.

Professional & Technical Skills:
Technical Skills
-Strong hands-on experience with Fortinet SD-WAN solutions.
-Solid understanding of Routing & Switching technologies and protocols.
-Experience managing Cisco Meraki Wireless environments.
-Good knowledge of:
-TCP/IP
-DNS
-DHCP
-NAT
-VPN Technologies
-Network Security Fundamentals
-QoS and Traffic Engineering
-Experience using network monitoring and troubleshooting tools.

Preferred Skills
-Experience with FortiGate Firewalls.
-Exposure to Cisco Switching and Wireless technologies.
-Knowledge of Network Access Control (NAC) solutions.
-Understanding of cloud networking concepts (AWS/Azure).
-Basic scripting knowledge (Python, PowerShell, or Ansible) is an advantage.

Preferred Certifications
Fortinet Certified Professional (FCP) / NSE Certifications
Cisco CCNA or CCNP Enterprise
Cisco Meraki Solutions Specialist Certification
ITIL Foundation (Preferred)

Additional Information:
- The candidate should have minimum 5-8 years of experience in Enterprise Network Operations.
- This position is based at our Bengaluru office.
- 15 years of full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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