Associate Analyst, Business Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Analyst, Business Operations

Overview
• The Mastercard Economics Institute (MEI) is an economics lab that drives macroeconomic thought leadership in support of Mastercard’s efforts to build a more inclusive and sustainable digital economy
• The Economics Institute was launched in 2020 to analyze macroeconomic trends through the lens of the consumer to deliver tailored and actionable insights on economic issues for customers, partners and policymakers
• The Institute is composed of a team of economists and data scientists that utilize & synthesize the anonymized and aggregated data from the Mastercard network together with public data to bring powerful insights to life, in the form of 1:1 presentations, global thought leadership, media participation, and commercial work through the Economics Practice

About the role
We are seeking a Business Operations Analyst to manage the implementation of MEI’s recurring operational cadence. Reporting to our Manager of Strategy and Operations, you will be responsible for ensuring the flawless execution of our operations processes, as well as escalating opportunities for improvement, and partnering with the Manager of Strategy and Operations to implement improved solutions.

In this role, you will:
• Manage the MEI calendar for the year, including internal and external engagements and meetings, major content milestones, marketing and communications collaboration, and strategy and planning timelines
• You will engage directly with our partner organizations to intake their operational cadences, so that we can map onto these (Marketing, Finance, HR, etc.)
• Organize and support weekly, monthly, quarterly and annual meeting cadences
• Support development of relevant content and deliverables for these meetings, together with the Manager for Strategy and Operations
• Coordinate with key internal and external stakeholders to document and oversee research delivery protocols (IR, Legal, Marketing, Comms, etc.)
• Coordinate with key internal and external stakeholders to maintain finance, budget, headcount and T&E processes
• Meet regularly with MEI internal managers to update central calendar, assess requirements, and surface any operational blockers for quick action – act as the internal air traffic control for problems, routing these to the appropriate places for redress. Collect requests for headcount, data, budget, and other requirements for central vetting

Typical deliverables include:
• Up to date 12-month rolling calendar of research production (reports, engagements, etc.), and updates to this
• Up to date 12-month rolling calendar of MEI management (All Hands, Town Halls, QBRs, Finance Check Points, etc.) , and updates to this
• Draft agendas and draft content for meetings
• Oversite of vendor relationships including incorporation of bill cycles into finance calendar of the year
• Identification of gaps in operating procedures and proposed solutions

About you
• You are enthusiastic about the field of operational excellence, and are ready to solve problems starting on day 1
• Strong process management skills – experience with design thinking a plus
• High levels of organization – you are highly reliable
• Your attention to detail is very strong
• Experience with process documentation and/or governance is a plus
• Excellent written communication skills, including strong aptitude for synthesizing information
• You are highly responsive, and understand that a quick call up front can save hours down the line
• You view exposure to a truly global team as a benefit, while recognizing the challenges of working across global time zones

This role is not eligible for Mastercard-sponsored work authorization. Candidates must be legally authorized to work in the United States now and in the future without employer sponsorship.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.THIS POSTING IS NOT FOR A CURRENT VACANCY, BUT MASTERCARD IS SEEKING RESUMES TO REVIEW IN THE FUTURE WHEN JOBS BECOME AVAILABLE.

Pay Ranges

Purchase, New York: $63,000 - $101,000 USD

Boston, Massachusetts: $63,000 - $101,000 USD