[Benefit] Event/Promotion & CRM Coordinator

About the role

• Maintain accurate CRM and sales data, prepare regular reports and support monthly sales closing.
• Coordinate makeup events and in-store promotions under the direction of the Marketing team.
• Support CRM campaign execution, customer list management and operational follow-up.

What you'll do

• Maintain accurate CRM and sales data, prepare regular reports and support monthly sales closing.
• Coordinate makeup events and in-store promotions under the direction of the Marketing team.
• Support CRM campaign execution, customer list management and operational follow-up.
• Coordinate makeup event schedules, models, fixtures, materials, and on-site logistics with internal teams, stores, and external vendors.
• Support event preparation, including theme meeting follow-ups, store materials, floor plan requests, event proposals, and GWP recommendations.
• Attend makeup events and shows as required to document operations, take photos, collect feedback, and identify operational or maintenance needs.
• Consolidate event results and prepare updates for weekly meetings and post event reviews.
• Support store-specific promotions in collaboration with the Sales and Marketing teams.
• Coordinate promotional activities related to store openings, relocations, renovations, and closures.
• Track monthly GWP promotion progress, inventory availability, and execution status.
• Liaise with stores and vendors to ensure promotional materials and activities are delivered on schedule.
• Extract, clean, validate, and consolidate CRM and sales data for sales meetings, budget reviews, and regular marketing reports.
• Prepare Beauté data extracts and support monthly sales closing, reconciliation and accuracy checks.
• Support the execution of customer CRM campaigns, including customer segmentation, list preparation, and operational follow-up.
• Prepare monthly birthday customer lists and coordinate birthday coupon distribution.

Requirements

• Bachelor's degree or equivalent qualification
• Strong proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience handling customer or sales data with a high level of accuracy.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational and time management skills.
• Ability to manage multiple schedules, priorities, and deadlines.
• Strong communication and coordination skills.
• Proactive, responsible and solution-oriented working style.
• Ability to collaborate effectively with cross-functional teams, retail stores, and external vendors.
• Understanding of customers data privacy and confidential information handling.
• Willingness to provide on-site support for events when required.

Preferred qualifications

• Relevant experience in CRM, retail marketing, event coordination, sales administration, or a related field is preferred.
• Experience in the beauty, retail, luxury, or consumer goods industry is an advantage.
• Working proficiency in written and spoken English is preferred.

Benefits

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