Manager, Product Innovation- Insurance Benefits, NAM Cardholder Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Innovation- Insurance Benefits, NAM Cardholder Services

Position Overview

The Manager, Product Innovation is responsible for identifying, developing, and advancing innovative strategies that differentiate our cardholder insurance benefits and drive business growth. This role will monitor industry trends, evaluate emerging opportunities, and help shape the future of our insurance product portfolio by translating insights into actionable product concepts, enhancements, and go-to-market recommendations. Additionally, this role will learn and support the product operations of our insurance benefits offering, including financial forecasting, reporting, and supporting Sales and Program Management with growing the business.

This position sits within the NAM Cardholder Services team, which is responsible for developing, bringing to market, and managing benefits available to our cardholders that enhance our core product value proposition, drive revenue, and differentiate from competitors in order to win core business.


Key Responsibilities

Identify and develop innovative product concepts, features, and value propositions that differentiate our insurance offerings in the marketplace.

Monitor insurance, fintech, payments, travel, and consumer benefit trends to uncover opportunities for growth and competitive advantage.

Conduct market research, competitive analysis, and customer insight activities to understand evolving cardholder needs.

Partner with product, operations, sales, account management, legal, and insurance partners to evaluate and advance new ideas.

Build business cases and strategic recommendations for new products, enhancements, and service innovations.

Assess emerging technologies, digital experiences, and service models that can improve customer value and engagement.

Support the development and execution of pilots, proof-of-concepts, and new product launches.

Develop a deep understanding of Mastercard's insurance benefits business by partnering closely with the Director, Insurance Benefits and cross-functional teams to learn how products are structured, managed, serviced, and delivered across the customer lifecycle.

Build expertise in the operational, economic, and customer experience drivers of insurance benefits, including claims processes, benefit administration, insurer relationships, customer engagement, and program performance, to identify opportunities for innovation and optimization.

Lead the development of the long-term innovation strategy and roadmap for our insurance products, including consumer-pay solutions, enhancements to our existing product platform, new service capabilities, and emerging opportunities that drive differentiation, scale, and revenue growth.

Analyze insurance product performance and market dynamics to identify opportunities for expansion and optimization.

Champion a culture of innovation by bringing forward new thinking and challenging conventional approaches.

Qualifications

Bachelor's degree in Business, Marketing, Finance, Insurance, or a related field.

5+ years of experience in product management, product development, strategy, innovation, consulting, insurance, financial services, or related disciplines.

Demonstrated ability to evaluate market opportunities and translate insights into business recommendations.

Strong analytical, problem-solving, and strategic thinking skills.

Excellent communication and presentation skills, with the ability to influence stakeholders at multiple levels.

Experience leading cross-functional initiatives and driving results in a matrixed environment.

Experience in insurance, benefits, payments, banking, travel services, or adjacent industries is preferred.

What We're Looking For

A passion for innovation and creating differentiated customer experiences.

Curiosity about and/or experience with the insurance industry and a desire to learn how cardholder insurance benefits are designed, delivered, and managed.

An entrepreneurial mindset with the ability to transform ideas into actionable opportunities.

Strong research, analytical, and strategic thinking capabilities.

Comfort navigating ambiguity and identifying opportunities in evolving markets.

Ability to balance creativity with commercial, operational, and regulatory considerations.

A collaborative team player who can build relationships across functions and influence without direct authority.

A self-starter who is eager to learn, challenge conventional thinking, and drive meaningful change.

Success Measures

Development and advancement of new product concepts and innovation opportunities.

Increased differentiation and competitiveness of the insurance product portfolio.

Identification of new revenue streams and growth opportunities, including consumer-pay offerings.

Successful execution of pilots, product enhancements, and innovation initiatives.

Strong stakeholder engagement and cross-functional collaboration.

Measurable contribution to business growth, customer value, and portfolio expansion.

Why Join Us

This role offers a unique opportunity to shape the future of cardholder insurance benefits by bringing fresh ideas, industry insights, and innovative thinking to one of the organization's most important growth areas. The successful candidate will help define what comes next for insurance products, customer experiences, and business models that create value for cardholders, issuers, and Mastercard.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 01/11/2027. If the fill date has passed, Mastercard intends to fill this position as soon as possible.

Pay Ranges

Purchase, New York: $150,000 - $254,000 USD