Role at a glance
- Job function
-
Human Resources & People Operations HR Strategy & Operations
- Salary
- Not Disclosed
- Location
- Heredia Costa Rica
- Work arrangement
- Hybrid
- Employment
- Full-time
- Experience
- 0-2 years relevant experience
- Education
- Bachelor’s degree/University degree or equivalent experience
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We’ll check it against the original posting.
Role Summary
The Delivery Partner manages employee discipline matters and provides HR support in coordination with Human Resources teams and Control Functions. The role supports disciplinary actions and the accountability framework across Citi globally.
What You'll Do
- Manage discipline-related matters using the case management system and follow standards and procedures.
- Guide managers on discipline policies and coordinate with HR colleagues and business managers to identify issues and recommend solutions.
- Maintain consistent process controls, quality documentation, and adherence to procedures.
- Partner with compliance and surveillance groups on employee discipline matters.
- Assess, address, or escalate requests and control issues in a timely manner.
- Support process and training document updates to reflect enhancements and changes.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Proficient in Microsoft Office; able to work under pressure and manage deadlines or unexpected changes; self-motivated and detail oriented; organization and time management, problem-solving and decision-making skills; clear written and verbal communication; bilingual English/Spanish required. Listed areas include disciplinary actions, HR Operations experience, and stakeholder management.
Required
- HR Delivery
Original job description
Content provided by the employer
Original job description
Content provided by the employer
The Delivery Partner is an intermediate level position responsible for employee discipline matters and HR support in coordination with Human Resources teams and Control Functions. The overall objective of this role is to manage a range of HR services related to disciplinary actions and accountability framework within Citi, globally.
Responsibilities include:
-Manage discipline related matters timely and effectively utilizing Citi's case management system in compliance with standards and procedures
-Provide guidance to managers on discipline related policies and liaise with HR Generalists, Advisors, other Human Resources teams and business managers to identify issues and recommend timely solutions.
-Drive consistent application of process controls, ensure quality documentation and adherence to standard operating procedures.
-Ensure issues are solved with urgency and employment policies, compliance standards are interpreted and applied consistently across global taxonomies and regions.
-Partner with compliance and surveillance groups to provide HR support as it relates to employee discipline.
-Use judgement and initiative to address and/or escalate requests in a timely manner.
-Support process and training documents to reflect enhancements and process changes.
-Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Bilingual English/Spanish required
Education:
• Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Disciplinary actions
HR Operations experience
Stakeholder management.
HR Delivery preffered
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Job Family Group:
Human Resources------------------------------------------------------
Job Family:
HR Advisors & Generalist------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
About the company
Citi
Large Enterprise
Citi is a global financial services corporation that offers a wide range of financial products and services, including consumer banking, credit, investment banking, and wealth management. With a presence in nearly 100 countries, Citi serves millions of customers, from individuals and small businesses to large corporations and governments. The company is dedicated to innovation and sustainability, actively working to support economic growth while addressing environmental and social challenges. Citi’s commitment to providing exceptional service and fostering diverse talent makes it a prominent choice for students aspiring to build a career in finance and banking.