Senior Operations Consultant - Enterprise Transaction Services

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Schedule: Monday - Friday | 8:00 am - 5:00 pm

Responsibilities:

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects

Required Qualifications:

• 5+ years of experience in operations, vendor management, transportation management, operational analysis, or related cash logistics functions.
• Experience interpreting operational data, identifying trends, communicating findings and recommending appropriate actions.
• Strong relationship building skills including partnering with operations teams, transportation providers, suppliers, vendors, and cross-functional business partners.
• Conduct investigative research, trend analysis, and root-cause analysis to identify issues and support corrective action.
• Manage complex operational escalations through detailed analysis, sound judgment, stakeholder coordination, clear communication, and resolution tracking.
• Analyze operational data and reporting to identify trends, risks, and areas requiring attention.
• Translate research and analysis into concise findings and recommendations.
• Support process improvements, projects, procedures, and operational change initiatives.
• Manage multiple priorities and adjust focus based on business volume, risk, and operational needs.
• Excellent communication skills
• Manages time and understands prioritization with Service Level Agreements (SLA) and juggling competing deadlines

Desired Qualifications:

• Experience partnering with Internal and external stakeholders to coordinate operational changes, address service concerns and implement corrective action.
• Proficient in Excel including use of pivot tables and exporting data to other platforms

Skills:

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

Hours Per Week: