Lead Project Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Project Manager

Overview
The Project Manager is accountable for the successful and timely implementation of complex projects and for delivering the intended business outcomes. This role leads project planning and execution, builds strong relationships with project sponsors, senior management and cross-functional contributors, and proactively identifies and mitigates barriers that could affect project success.
The ideal candidate combines advanced project management expertise with strong leadership, sound judgement and clear executive communication. They are comfortable navigating complexity, resolving challenging situations and aligning teams around shared business objectives.
Role
• Lead and oversee complex projects from planning through implementation, establishing schedules, milestones and delivery plans to support timely completion.
• Align project teams with business objectives, scope, schedule and budget, while coordinating responsibilities and dependencies across contributors.
• Ensure compliance with the applicable project management methodology, address delivery issues and escalate decisions or resolutions to management when needed.
• Maintain timely and accurate communication throughout the project life cycle, including regular updates to senior management on status, risks and key deliverables.
• Monitor project budgets, identify and manage project risks, and lead mitigation activities to protect successful delivery and intended business results.
• Provide measurable input into new products, processes, standards and plans that support the business.
• Develop solutions to complex problems, handle difficult situations effectively and mentor more junior Project Managers.
All About You
• Advanced knowledge of strategy, planning and project management processes and techniques, with demonstrated experience leading complex initiatives.
• Proficiency with structured project management methodologies and project planning tools; PMP certification is preferred.
• Bachelor’s degree or an equivalent combination of education, training and relevant experience.
• Experience leading Order-to-Cash (O2C) transformations, including Order Management, Billing, Revenue Management, and related Finance processes.
• Experience delivering ERP-enabled business transformations and large-scale systems implementations.
• Strong understanding of the Software Development Lifecycle (SDLC) and partnering across business and technology teams.
• Proven ability to manage global, cross-functional programs spanning multiple regions, business units, and stakeholder groups.
• Experience leading organizational change management, adoption, communications, and business readiness activities.
• Ownership of end-to-end project delivery, including scope, schedule, budget, risks, dependencies, and outcomes.
• Experience establishing and operating program governance, executive reporting, and decision-making forums.
• Ability to engage and influence senior executives and sponsors to drive alignment and execution.
• Experience delivering regulatory, compliance, or highly controlled transformation initiatives.
• Demonstrated success leading complex transformations involving business process redesign, operating model changes, and technology enablement.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.