Role at a glance
- Job function
-
Customer Support & Contact Center Customer Support
- Salary
- Not yet verified Check the description for pay details; an amount or pay period has not been verified.
- Location
- Chicago, Illinois, United States New York City, New York, United States
- Work arrangement
- Hybrid
- Experience
- 5+ years of experience in technical solutions, solutions engineering, ad technology, digital advertising, measurement, integrations, or a related customer-facing technical role
- Education
- BA/BS Degree
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Role Summary
The Technical Solutions Manager supports advertisers and partners using Reddit Ads in the United States, with a focus on mobile app advertising and measurement. The role works with customers and cross-functional teams to resolve technical issues and share feedback that can improve products and processes.
What You'll Do
- Troubleshoot app install campaigns, including SDK and MMP integrations, attribution, postbacks, SKAN workflows, and measurement...
- Investigate advertiser and partner issues across campaign setup, delivery, reporting, account access, funding, APIs, integrations, and...
- Own technical issues from intake through resolution, coordinating with relevant teams and keeping stakeholders informed.
- Support feature testing and provide findings and feedback to Product and Engineering.
- Advise advertisers and internal partners on implementation, measurement, and platform use; document troubleshooting guidance and...
- Participate in an on-call rotation for urgent technical issues.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Requires 5+ years of experience in one of the listed technical or advertising fields; hands-on mobile app install advertising and MMP experience; working knowledge of SKAN and mobile app attribution; digital advertising workflow knowledge; REST API and integration troubleshooting experience; use of logs, data analysis, developer tools, and reproducible tests; strong communication and relationship-building skills; and a BA/BS degree.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
We’re looking for a Technical Solutions Manager to help advertisers and partners succeed with Reddit Ads in the United States. This individual contributor role brings strong hands-on troubleshooting skills and expertise in mobile app advertising, including app install campaigns and mobile measurement partners (MMPs). You’ll work with advertisers, agencies, partners, Sales, Product, Engineering, and other go-to-market teams to resolve technical issues, explain measurement outcomes, and turn customer feedback into useful product and process improvements.
This role is expected to work from the office 1–2 days per week.
Responsibilities:
- Troubleshoot app install campaigns, including app and event setup, SDK and MMP integrations, attribution configuration, postbacks, SKAdNetwork (SKAN) workflows, and discrepancies between Reddit Ads and MMP reporting
- Investigate and resolve advertiser and partner issues across campaign setup, targeting, delivery, pacing, reporting, measurement, account access, funding, APIs, integrations, and third-party reporting
- Own technical issues from intake through resolution: assess customer and business impact, identify likely causes, coordinate with the right teams, and keep stakeholders informed
- Support feature testing and share clear findings and actionable feedback with Product and Engineering
- Advise advertisers and internal partners on implementation, measurement, and platform usage, translating business goals into practical technical recommendations
- Document repeatable troubleshooting steps and contribute to runbooks, customer guidance, enablement, and process improvements that reduce recurring issues
- Participate in a team on-call rotation for urgent technical issues
Qualifications:
- 5+ years of experience in technical solutions, solutions engineering, ad technology, digital advertising, measurement, integrations, or a related customer-facing technical role
- Hands-on experience with mobile app install advertising and mobile measurement partners (MMPs), including investigating SDK or event configuration, attribution flows, postbacks, and campaign measurement discrepancies
- Working knowledge of SKAN and mobile app attribution concepts, and the ability to explain measurement limitations and results to technical and non-technical audiences.
- Strong understanding of digital advertising workflows, including campaign setup, targeting, delivery, pacing, reporting, attribution, and measurement.
- Experience with REST APIs and technical integrations, including reading API documentation, testing endpoints, examining request and response payloads, and troubleshooting authentication or permissions.
- Ability to use logs, data analysis, developer tools, and reproducible test cases to investigate issues and recommend solutions.
- Clear written and verbal communication skills, including the ability to explain technical findings and next steps to different audiences
- Strong experience building effective working relationships with customers and cross-functional partners
- BA/BS Degree
Benefits:
- Comprehensive Healthcare Benefits and Income Replacement Programs
- 401k with Employer Match
- Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
- Family Planning Support
- Gender-Affirming Care
- Mental Health & Coaching Benefits
- Flexible Vacation & Paid Volunteer Time Off
- Generous Paid Parental Leave
Pay Transparency:
This job posting may span more than one career level.
In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.
To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.
During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
About the company
Large Enterprise
Reddit is a social media platform that allows users to share content, engage in discussions, and participate in communities known as "subreddits," each focused on specific interests or topics. Founded in 2005, Reddit has grown into one of the largest online forums, fostering a diverse space for information exchange, news sharing, and entertainment. Its unique upvote and downvote system empowers users to curate content, while the platform's anonymity encourages open dialogue and creativity among a global audience. With a strong focus on user-generated content, Reddit continues to be a prominent destination for individuals seeking connection and community online.