Program Manager, Returns Transportation, WW Returns & Recommerce (Reverse Logistics Services)

Amazon’s Worldwide Returns and ReCommerce (WWRR) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers, selling partners, and shippers and benefit people and the planet. WWRR includes the full complement of business, product, program, operational, data, and software engineering teams, who work together to identify and remove defects that cause returns, reinvent the return experience, and manage the lifecycle of returned, overstock, and damaged products, with the objective of throwing nothing away.

We are looking for a Program Manager to join the North America Returns Transportation team to help adapt strategies, plans and solutions in response to business requirements. The ideal candidate will be excited about understanding and implementing programs, partnering with various key stakeholders across business and technology teams to dive into the business challenges, all while being able to understand and identify insights and provide scalable solutions. This role requires an individual who will focus on ensuring every Amazon Launch or Program has the required technical and operation support across a variety of internal and external systems. You will contribute to and drive programs that will offer new and delightful experiences to customers and stakeholders.

Key job responsibilities
-Provide program management and define project plans including implementation activities, process development, documentation, and communication for program/process rollout with ongoing support
-Design and implement scalable processes and procedures with business growth
-Develop and define KPIs and metrics for programs and processes
-Drive resolution of customer issues (internal/external) through deep dives
-Prepare and deliver business requirement reviews to leadership teams
-Excellent writing skills, to create artifacts easily digestible by multiple stakeholders
-Be self-driven, and show ability to deliver on ambiguous projects with incomplete data
-25% of the time to be invested into field visits and analyzing defects on the ground.

About the team
We are a diverse team who embrace the different perspectives and experiences of our team mates, prioritize fun at work, encourage work-life harmony, and celebrate our wins and accomplishments together. We are backed by strong leadership dedicated to operational excellence. If you possess the ability and passion to innovate for customers and want to create the best in the world returns experience, then we want you on our team.

Basic Qualifications

- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- 2+ years of program or project management experience
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Preferred Qualifications

- Experience in a highly analytical, results-oriented environment with cross functional interactions
- Knowledge of SQL
- Experience working in an analytical environment with cross-functional teams
- Experience with Six Sigma tools and Lean techniques

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 80,200.00 - 97,400.00 USD annually