Senior Manager, Hardware Engineering, Robotics Technical Services

Amazon Robotics Technical Services (RTS) is building a central hardware support function to keep the world's largest robotics fleet running, and we are hiring a Senior Manager, Hardware Development to lead it. This leader will own hardware outcomes across the fleet, from readiness of new products, through in-field hardware services, reliability, and maintainability. You will lead multiple teams — Custom Tools, Retrofits, and Problem Management — along with individual contributors, and build the central Hardware Support Engineering capability that partners across every hardware team in Amazon Robotics. This is a high-visibility, high-ownership role for a leader with deep hardware expertise who can set strategy, raise the engineering bar, and operate across organizational boundaries as the function grows.

Key job responsibilities
- Lead and grow a multi-team hardware organization spanning Custom Tools, Retrofits, and Problem Management, plus individual contributors, with scope expected to expand as the function matures.
- Set the multi-year technical and organizational strategy for central hardware support across Amazon Robotics, defining the mechanisms, standards, and roadmap that keep the world's largest robotics fleet serviceable at scale.
- Act as the central hardware authority partnering across product engineering, deployment, RME, field hardware support, safety, and supply chain teams — aligning priorities and resolving contentious technical trade-offs beyond any single team.
- Build and develop leaders: hire, coach, and grow managers and senior ICs, and raise the engineering and operational-excellence bar across the organization.
- Own headcount planning, team structure, and delivery accountability as the organization scales, surfacing risks early and driving them to resolution.

A day in the life
You review the hardware portfolio and delivery risks across Custom Tools, Retrofits, and Problem Management with your leads, and decide where to steer resources. You walk the BOS12 lab on an in-progress build of a custom tool and pressure-test a reliability trade-off. You meet cross-functional partners in RME, field support, and supply chain to unblock fleet-wide issues with spare parts and training. You coach a manager on a growth plan, review an escalation, and shape the longer-term strategy for central hardware support — balancing today's field needs against the organization's multi-year direction.

About the team
Amazon Robotics designs and deploys the robotics solutions that power Amazon's fulfillment network. Robotics Technical Services keeps the fleet running. Your organization is the central hardware function — spanning Custom Tools, Retrofits, and Problem Management, and growing into a broader central Hardware Support Engineering capability. We build what nothing off-the-shelf can deliver, work across every hardware team in Amazon Robotics and resolve systemic issue ocuring in the field.

Basic Qualifications

- 5+ years of manufacturing, process, industrial engineering experience
- 10+ years of engineering team management experience
- Bachelor's degree in Mechanical or Electrical Engineering or a related field
- Experience developing and testing mechanical robotics equipment
- Experience with DFx (cost, test, manufacturing)
- Experience in reliability/maintenance environments

Preferred Qualifications

- Master's degree in Mechanical or Electrical Engineering or a related field
- Knowledge of MS Excel, AutoCAD, MS Project, and software for technical document writing such as Visio, Word, or PowerPoint
- Experience in technical leadership of development, testing, and implementation of large-scale, complex technology projects
- Experience working as a technical lead

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, North Reading - 179,700.00 - 243,100.00 USD annually