Role at a glance
- Job function
-
Customer Support & Contact Center Customer Support
- Salary
- Not Disclosed
- Location
- Alcobendas, Spain
- Work arrangement
- Hybrid
- Employment
- Full-time
- Experience
- PHD degree in Life Sciences, or Master`s degree with 2-5 years of relevant hands-on laboratory experience in Flow Cytometry and preferred panel design experience
- Education
- PHD degree in Life Sciences, or Master`s degree with 2-5 years of relevant hands-on laboratory experience in Flow Cytometry and...
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Role Summary
The Technical Application Scientist II supports researchers using conventional and spectral flow cytometry and Thermo Fisher Scientific flow reagents. The role provides customer-facing technical guidance and contributes to internal technical resources and international team initiatives.
What You'll Do
- Help customers design and review flow cytometry panels, establish experiments, and troubleshoot conventional and spectral flow cytometry...
- Provide technical support for flow reagents by phone, email, and web, and resolve complex questions using internal experts and resources.
- Document customer interactions in CRM systems to support quality and continuous improvement.
- Contribute to knowledge bases, training materials, and internal technical resources.
- Collaborate on international cross-functional projects and team initiatives.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
PhD in Life Sciences or a Master’s degree with 2–5 years of relevant hands-on Flow Cytometry laboratory experience; fluent written and spoken English; excellent understanding of immunology; ability to absorb and apply complex technical information; strong problem-solving, analytical thinking, and attention to detail; comfortable using CRM systems, databases, and standard office applications; able and open to work in a multicultural, global team.
Preferred
- Panel design experience
- Additional languages
- Prior customer-facing experience
- Hands-on experience with larger multicolor spectral flow experiments
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
At Thermo Fisher Scientific, you won’t just support science—you’ll actively enable it. As a Technical Application Scientist II – Flow Panel Design, you’ll work directly with researchers, applying your scientific knowledge to solve practical challenges, influence product use, and support scientists world - wide.
This role is ideal for scientists who enjoy problem-solving, learning fast, and interacting with people internationally. You’ll collaborate across functions, become a trusted technical expert, and continuously expand your knowledge across our flow cytometry portfolio—all within a supportive, international environment that invests in your growth.
👉 See what makes this role rewarding through the eyes of one of our Technical Application Scentists:
https://www.youtube.com/watch?v=z4aV8NnZxwY
The role can be located in our office in Madrid (Spain), Barcelona (Spain), Darmstadt (Germany), Paisley (Scotland) or Milan (Italy).
What You’ll Do
· Help our customer succeed with their conventional and spectral flow cytometry experiments from helping design their flow cytometry panels, reviewing their panels, establish their experiments, support them with troubleshooting questions they may have, and lead them to success.
· Provide technical support for Thermo Fisher Scientific flow reagents via phone, email, and web
· Resolve complex technical questions by leveraging internal experts and resources
· Document customer interactions in CRM systems to support quality and continuous improvement
· Contribute to knowledge bases, training materials, and internal technical resources
· Stay current through ongoing product training and continuing education
· Collaborating on international cross-functional projects and team initiatives
What We’re Looking For
· PHD degree in Life Sciences, or Master`s degree with 2-5 years of relevant hands-on laboratory experience in Flow Cytometry and preferred panel design experience
· Fluent in English, both written and spoken, any additional languages is a plus
· Prior customer-facing experience is a strong advantage
· Excellent understanding of Immunology
· Hands-on experience with larger multicolor spectral flow experiments is an advantage
· Demonstrated ability to quickly absorb, understand, and apply complex technical information
- Able and open to work in a multicultural and global team environment
· Natural problem-solver with strong curiosity, analytical thinking, and attention to detail
· Comfortable working with digital tools, including CRM systems, databases, and standard office applications
· This position is office based with the option for working partially remote
About the company
Thermo Fisher Scientific
Large Enterprise
Thermo Fisher Scientific is a global leader in serving science, providing a wide range of analytical instruments, reagents, and software solutions for healthcare, pharmaceuticals, and life sciences research. With a commitment to innovation and quality, the company enables customers to make significant advancements in scientific discovery and healthcare diagnostics. Thermo Fisher operates in more than 50 countries and employs over 80,000 people, fostering a collaborative environment aimed at enhancing global health and safety. Through its broad portfolio of brands and technologies, the company plays a vital role in accelerating life-changing research and improving patient outcomes worldwide.