Role at a glance
- Salary
- Not Disclosed
- Location
- Tokyo, Japan
- Work arrangement
- Hybrid
- Employment
- Full-time
- Experience
- Bachelor Engineering, Digital Technology or Commerce / MBA Marketing plus 5-6 years of experience in digital marketing, e-commerce, or related field
- Education
- Bachelor Engineering, Digital Technology or Commerce / MBA Marketing plus 5-6 years of experience in digital marketing, e-commerce, or...
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Role Summary
The Digital & eBusiness Analyst contributes to digital transformation and customer engagement through eBusiness and eCommerce initiatives. The role uses performance and customer insights to optimize online operations and coordinates with cross-functional stakeholders on digital initiatives.
What You'll Do
- Analyze eBusiness performance and data to inform operational decisions and identify opportunities for improvement.
- Build reporting frameworks, track performance, and work with Analytics and Customer Insights to establish KPIs.
- Coordinate execution of eBusiness strategies and promote digital initiatives across the organization.
- Align eCommerce and web initiatives with divisions and cross-functional stakeholders, and develop business justifications and approvals.
- Support WSP, WebCAS PBI and reporting, dealer support, Digital Day, UAT testing, feature tracking, enablement, and onboarding.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Bachelor's in Engineering, Digital Technology, or Commerce, or an MBA in Marketing, plus 5–6 years of experience in digital marketing, e-commerce, or a related field. Strong customer experience focus and knowledge of scientific customers and digital technology enablement; experience in matrix organizations and global environments; Japanese and English verbal, written, and presentation skills; experience with AEM, WordPress, Eloqua, Salesforce, Power BI, win-back, web analytics, ad-hoc analysis, data analysis and visualization tools, performance tracking, and reporting; strong project management, prioritization, and results-driving skills.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
DESCRIPTION:
Join our e-Business team at Thermo Fisher Scientific and contribute to digital transformation and customer engagement. You'll lead digital and eCommerce initiatives, analyze customer behavior, and optimize our online presence across multiple channels. Working with cross-functional teams, you'll use advanced tools and technologies to deliver data-driven insights and implement innovative digital strategies that enhance customer experience and drive business growth.
In this role, you will drive
DECISION MAKING AND OPERATIONAL EXCELLENCE
-Drive decision-making through data analysis and insights to optimize eBusiness operations
-Build strong reporting frameworks to track performance and identify areas for improvement
-Ensure smooth execution of all eBusiness strategies, addressing challenges proactively
-Understand performance metrics and work with Analytics and Customer insights to establish KPIs for reporting
-Champion digital transformation across the organization, increasing digital awareness at all levels
Promote eBusiness initiatives as a key growth driver, ensuring widespread organizational buy-in and support
CROSS FUNCTIONAL COLLABORATION
-Collaborate with divisions - functions to gain alignment of eCommerce/web intiatives with organizational goals
-WSP (web special pricing), WebCAS PBI, reporting, dealer support, Digital Day, UAT testing, feature tracking, enablement and onboarding
-Engage with stakeholders to develop business justification and approval to move efforts forwards.
-Global, Regional and Country Commercial Managers.
-Finance, Customer Care and commercial leaders / Sales
-APJ COEs (marketing, digital operations, Digital Intelligence, eBusiness, Data Science & Analytics, IT, PMOs, Program Managers
Minimum Requirements and Preferred Qualifications:
-Bachelor Engineering, Digital Technology or Commerce / MBA Marketing plus 5-6 years of experience in digital marketing, e-commerce, or related field
-Strong customer experience focus, strong knowledge of scientific customers and digital technology enablement
-Experience in a matrix organization delivering shared objectives in a global environment
-High degree of resilience with ability to successfully prioritize and deliver multiple and competing projects/priorities under pressure across a complex global organization
-Proven track record of taking ownership and driving results.
-Demonstrates a strong understanding of business insight and a focus on customer needs
-Good verbal, written and presentation communication skills in both Japanese and English.
-Strong experience with content management systems (AEM, WordPress) and marketing automation platforms (Eloqua, Salesforce), Power BI, win-back, web analytics, ad-hoc analysis
-Experience with data analysis and visualization tools for performance tracking and reporting
-Strong project management skills with ability to handle multiple concurrent projects
About the company
Thermo Fisher Scientific
Large Enterprise
Thermo Fisher Scientific is a global leader in serving science, providing a wide range of analytical instruments, reagents, and software solutions for healthcare, pharmaceuticals, and life sciences research. With a commitment to innovation and quality, the company enables customers to make significant advancements in scientific discovery and healthcare diagnostics. Thermo Fisher operates in more than 50 countries and employs over 80,000 people, fostering a collaborative environment aimed at enhancing global health and safety. Through its broad portfolio of brands and technologies, the company plays a vital role in accelerating life-changing research and improving patient outcomes worldwide.