Technical Quality Manager-Services, South Korea

About the role

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people's lives. As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

What you'll do

• Lead complex premium engagement consulting deliveries
• Govern customer requirements analysis and service proposal development
• Oversee risk identification and mitigation across functional, technological, and operational domains
• Lead de-escalation of critical situations
• Take senior financial and operational responsibility for service deliveries
• Drive content development and knowledge sharing initiatives
• Govern delivery process optimisation and automation across the Premium Engagement portfolio
• Translate the experience from SAP's most complex and critical customer situations into outcome-driven white glove service deliveries
• Support customer initiatives and critical situations with strategic solution advisory and technical expertise, leveraging a repeatable delivery framework and end-to-end solution portfolio to ensure consistent delivery quality globally for Premium Engagement customers

Requirements

• Proven experience in client relationship management or account management roles
• Strong communication and interpersonal skills with the ability to engage effectively with diverse stakeholders
• Demonstrated expertise in service delivery coordination and project management
• Proficiency in organizing and prioritizing multiple tasks and deadlines simultaneously
• Experience with customer relationship management (CRM) systems and service management tools
• Knowledge of service level agreements (SLAs) and performance metrics
• Problem-solving abilities with a focus on finding client-centric solutions
• Excellent organizational and time management skills
• Ability to work collaboratively in cross-functional team environments
• Experience analyzing client satisfaction data and implementing improvement initiatives

Preferred qualifications

• Multilingual capabilities, particularly Korean and English fluency
• Background in service-based industries such as consulting, technology services, or professional services
• Experience mentoring or leading junior team members

Benefits

• Inclusive, global community culture with focus on health and well-being
• Flexible working models
• Investment in employee development to help realize full potential