Director, Product Marketing GTM (Service Cloud)

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Job Category

Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Salesforce is the #1 AI CRM, and Agentforce is at the center of how our customers transform service.

As Director, Product Marketing (GTM Service Cloud), you will own the go-to-market strategy for our Service business, including Service Cloud, Casey (our help agent), and Contact Center.

You will join a team of experienced product marketers, act as the voice of sales, and turn product innovation into a clear, unified Service story that wins in the field.

Key Responsibilities

• Go-To-Market Strategy: Own the go-to-market strategy for the core Service business and tell one end-to-end Service story across Agentforce, Service Cloud, and Contact Center.
• Voice of Sales: Act as the voice of sales, translating business needs across marketing, sales enablement, product, and field teams.
• Subject Matter Expertise: Be the go-to-market expert for Service for internal stakeholders, executives, and the field.
• Competitive Strategy: Own competitive strategy and enablement for Service.
• Planning: Lead cross-functional annual and quarterly GTM planning.
• Enablement Strategy: Build the product enablement strategy, including sales plays, pitch decks, and training material.
• Product Launches: Drive launch strategy and execution for key Service product launches, including major event moments such as Dreamforce.
• Pricing & Packaging: Partner with product teams on pricing and packaging strategy.
• Global Scale: Partner with industry and regional product marketing managers to scale programs globally.
• Analyst Relations: Work with analyst relations on positioning and briefings.
• Content Creation: Create and deliver content, webinars, blogs, events, and customer stories.
• Public Speaking: Present to audiences of all sizes, from customer meetings to keynote stages.
• Performance Tracking: Track, measure, and report on sales and marketing performance against clear metrics.
• Team Inspiration: Bring GTM expertise and inspire a team of product marketers.

Required Qualifications

• 8+ years of experience in product marketing, sales, or go-to-market roles.
• Experience leading and inspiring a team of marketers.
• Strong communication and storytelling skills.
• Ability to present confidently to executive leaders, cross-functional partners, and customers.
• Self-starter who can navigate a complex, fast-moving, multi-geography organization.
• Strategic thinker with a growth mindset and comfort with numbers.
• Data and analytics proficiency for setting measurable marketing metrics.
• Proven partner to sales, marketing, and enablement teams.
• Knowledge of or experience in marketing to Service buyers across multiple industries.
• Experience creating value propositions and content strategies for the full buyer funnel.

Preferred Qualifications

• Experience with Salesforce products and/or other SaaS and B2B technology platforms.
• Experience in Contact Center, customer service, or AI agent products.
• Experience using AI tools to analyze and interpret sales data, and create plans based on that data.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.