Program Manager II, Amazon Customs and Trade, Amazon Customs and Trade

Are you excited by the idea of building financial systems that power global trade? As Amazon Customs and Trade (ACT) expands its global reach and technology product portfolio, it needs billing infrastructure that can keep pace with onboarding new customers across markets. We are looking for a Program Manager to own end-to-end financial automation and compliance program delivery across our customs finance operations. This role sits at the intersection of Finance, Tax, Accounting, Compliance, and Engineering, translating upstream product decisions into correctly configured, operationally ready financial systems that enable accounts payable (AP) and accounts receivable (AR) payment flows with vendors, ports of entry, and government entities worldwide.

You will manage a cross-functional program independently, own all program communication, and drive timely decisions across partner teams. The configuration work you deliver is the on/off switch for Amazon's ability to bill, collect revenue, make vendor payments, and meet financial obligations to government and legal entities. A misconfigured charge code means invoices do not generate, disbursements do not clear, and government fees go unremitted. If you thrive in high-stakes, detail-oriented environments where your work has immediate and measurable financial impact, this role is for you.

Key job responsibilities

- Lead the financial readiness lifecycle from intake through post-launch stabilization, ensuring no incomplete or non-compliant work reaches engineering and coordinating user acceptance testing (UAT) to validate system behavior before launch.
- Drive AP and AR automation execution across multiple regions in partnership with Accounting, Tax, and billing engine teams, and set up performance indicators where none exist.
- Manage onboarding of new trading partners and broker billing model migrations, including net-new legal entity standup, working with Finance, Compliance, and Engineering stakeholders to meet regulatory and financial obligations.
- Own the charge code, company code, and Standard Carrier Alpha Code (SCAC) configuration pipeline across ACT finance systems by sequencing intake, managing prioritization, and driving requests to completion.
- Build and improve program mechanisms that scale, including intake systems, SLA frameworks, handoff protocols, and measurement infrastructure to increase delivery predictability and reduce manual work.

A day in the life
You join recurring syncs with Engineering, Finance, Tax, and Accounting teams to align on open work-streams and unblock dependencies. You typically check of the configuration pipeline, triaging new intake requests and re-prioritizing based on urgency. Much of your work is proactive and roadmap-driven: you plan configuration sequences, prepare financial readiness gates for upcoming launches, and build playbooks that keep delivery on track. You also carve out heads-down time to refine intake mechanisms, analyze root causes of post-launch defects, and document process improvements. Along the way, you collaborate closely with fellow program managers to share context and coordinate across parallel efforts.

About the team
Amazon Customs and Trade (ACT) is a team of program and product managers building the customs brokerage and financial infrastructure that powers Amazon's cross-border trade operations. Our mission is to make it easy for customers to meet the regulatory requirements of international goods movement while delivering value through transparent and predictable services. As ACT expands its global footprint, you will gain deep expertise in how financial automation is applied to cross-border trade, growing your skills at the convergence of finance, compliance, and technology. We are a collaborative group that values creative problem-solving, and we are excited to welcome someone who wants to help shape the future of global trade at Amazon.

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually