Vice President, Enterprise Order Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Enterprise Order Management

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.
Our decency quotient (DQ) drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Global Business Solutions Center (GBSC) Financial Systems organization is establishing Enterprise Order Management (EOM) as a global capability and critical discipline within Mastercard’s end-to-end Order-to-Cash (O2C) landscape. The Vice President, Enterprise Order Management will define the enterprise vision, establish the global function and operating model, and lead a multi-year transformation that standardizes how customer commitments are converted into controlled, scalable, and auditable orders across businesses and markets.
This executive leader will set the global strategy, governance, engagement model, and roadmap for EOM, balancing enterprise standards with business, product, market, customer, regulatory, and technology requirements. The role will convene senior and executive stakeholders across Product, Sales, Services, Technology, Finance, Controllership, Legal, Operations, and regional teams to align priorities, resolve cross-enterprise decisions, and steer investment and adoption.
The Vice President will oversee the EOM platform ecosystem and organizational capability, including platform strategy, process ownership, architecture and integration alignment, delivery enablement, operational readiness, change adoption, and ongoing run and maintenance. Success requires connecting the EOM agenda to broader O2C outcomes, including customer experience, time to revenue, billing accuracy, revenue protection, financial controls, operational scalability, and enterprise visibility.

Role
In this position, you will:
• Establish the Global EOM Function: Create and scale a global Enterprise Order Management function, including its mandate, decision rights, governance, service model, organizational structure, capabilities, performance measures, and relationship to adjacent O2C disciplines.
• Set Enterprise Strategy and Multi-Year Roadmap: Own the enterprise EOM vision and phased roadmap across business lines, products, markets, and platforms. Translate enterprise strategy into investment priorities, migration sequencing, capability releases, value milestones, and measurable outcomes.
• Provide Executive Governance and Steering: Establish and lead executive steering mechanisms that enable timely decisions on scope, funding, architecture, standards, risk, sequencing, and adoption. Prepare senior leaders to make informed trade-offs and maintain clear accountability across sponsors and workstreams.
• Shape the O2C Enterprise Lens: Influence the broader O2C agenda by defining how order capture, validation, orchestration, fulfillment, billing readiness, invoicing, revenue, collections, and customer support connect through common standards, controls, data, and ownership boundaries.
• Drive Global Collaboration and Alignment: Build durable partnerships across global and regional Product, Sales, Services, Technology, Finance, Controllership, Legal, Risk, Operations, and customer-facing teams. Align diverse business models and market needs to a scalable enterprise framework while managing justified exceptions.
• Lead Enterprise Platform and Integration Strategy: Provide executive ownership for the EOM platform ecosystem and its integration with upstream and downstream capabilities, including CRM and CPQ, contracting, product catalog, fulfillment, billing, payment, finance, analytics, and customer-support platforms. Ensure clear systems of authority, resilient integration patterns, data integrity, reconciliation, observability, and control.
• Govern Enterprise Standards and Engagement Models: Define intake, prioritization, design, decision, delivery, change, support, and escalation models for EOM. Establish reusable standards that reduce bespoke solutions, clarify ownership, and improve consistency across business programs.
• Sponsor Transformation Delivery and Adoption: Oversee complex, multi-year delivery across discovery, design, implementation, migration, testing, cutover, stabilization, and optimization. Ensure business readiness, change leadership, communications, training, and adoption are embedded in each phase.


All About You
The ideal candidate for the Vice President, Enterprise Order Management position should:
• Bring significant senior leadership experience: building or transforming enterprise capabilities in a complex, global, matrixed organization, with accountability extending beyond a single platform implementation.
• Demonstrate deep expertise in Enterprise Order Management and Order-to-Cash: including the relationships among commercial processes, contracting, order orchestration, fulfillment, billing, invoicing, revenue, payments, collections, controls, and customer support.
• Have a proven record of establishing enterprise disciplines and operating models: including governance, decision rights, global standards, engagement models, service ownership, performance measures, and adoption across multiple businesses or regions.
• Show success shaping and executing multi-year transformation roadmaps: with experience aligning vision, investment, architecture, organizational change, delivery sequencing, and measurable value realization.
• Possess strong enterprise systems and integration acumen: with experience influencing cloud and on-premise ecosystems, master and transactional data, APIs and event-based integrations, reconciliation, observability, security, controls, and system lifecycle decisions.
• Demonstrate executive presence and influence: with the ability to engage senior and executive leaders, frame enterprise decisions, navigate competing priorities, challenge constructively, and create alignment without relying solely on direct authority.
• Translate complexity into clear strategic choices: by connecting business models, customer needs, technology architecture, operational impacts, financial outcomes, and risk into concise recommendations for executive audiences.
• Lead through ambiguity and enterprise change: while creating structure, momentum, accountability, and confidence across a broad and evolving stakeholder environment.
• Build and lead global, multidisciplinary teams: with a track record of developing leaders, attracting critical capabilities, and establishing sustainable operating and support models.
• Bring strong commercial and financial judgment: including experience with business cases, investment governance, vendor negotiations, portfolio prioritization, benefits realization, and total-cost-of-ownership considerations.
• Hold a Bachelor’s degree or equivalent experience: in Information Systems, Engineering, Finance, Business, Operations, or a related field, or equivalent practical experience

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 01/07/2027. If the fill date has passed, Mastercard intends to fill this position as soon as possible.

Pay Ranges

O'Fallon, Missouri: $200,000 - $330,000 USD