Senior Procurement Agent

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Job Description

The Sr. Procurement Experience Agent is responsible for the supporting of all Takeda’s day-to-day procurement activities, supporting all super users in scope with in-depth Source-to-pay knowledge, both as walk-through assistance as well as executing tasks on behalf of the users with a focus on outstanding people experience. 

As members of the Procurement Solutions team, they are responsible for: 

• Supporting users’ decisions related to operational supplier management and ensuring compliance to internal processes and policies. This includes but is not limited to identifying existing preferred suppliers, right buying channels and guiding users to use them 

• Supporting supplier selection in alignment with the requirements received from the business.  

• Delivering the end-to-end Procurement process in a compliant, effective and efficient way, with a focus on cycle time and improved user experience 

• Ensuring the right solutions are put in place to enhance people experience, aiming at making users feel supported throughout their Procurement experience.  

• Supporting process improvements, for example by means of flagging issues, concerns and opportunities from the supported countries and BUs and partnering with the Continuous Improvement workstreams 

• Provide user support for the new Malbek contracting tool by triaging inquiries and directing topics to the relevant teams responsible for the Malbek process 

• Supervising or actively supporting execution of non-contract related PR/POs on behalf of the users, depending on volumes and providing guidance on processes. 

• Acting as additional support for proactive issues resolution, liaising with all other relevant GCC towers and Procurement Solutions teams, and as an additional escalation point for procurement agents. 

 ACCOUNTABILITIES

• Support supplier selection,TPORM and onboarding  

• Ensure all information related to new and existing suppliers are provided on time and made available in the relevant systems 

• Liaise with other GFCOE towers and procurement and keep up to date with all relevant process updates or changes 

• Proactively identify opportunities for improvement and manage risks upfront, to help customers feel confident and supported  

• Build collaborative relationships based on trust and respect, staying involved until the customers understand the proposed solutions  

• Ability to work in a fast-paced environment with constant deadlines and time constraints; open to an environment where things change constantly. 

• Champion Continuous Improvement initiatives and be agents of change 

• Help with Procurement Agents onboarding and supervision, coordinate response and action plans and ensuring consistency and adherence to the model 

CORE ELEMENTS RELATED TO THIS ROLE

•  the ability to enhance the people experience for users of the service  
• Mastery of transactional purchasing system solutions and vendor enablement tools 
• Robust understanding of vendor enablement concept; end-to-end process alignment and solution deployment 
• Good knowledge of existing solutions available at Takeda and in GFCOE or ability to quickly understand interdependencies between processes and teams and to leverage interconnections 
• Creative thinking in problem solving and issue resolution 
• Good communication and strong presentation / consulting &training skills 
• Bring experts together and facilitate solutions by leveraging others’ knowledge and holding themselves accountable until a solution is shared and agreed 
• Ability to offer holistic solutions and responses, looking at the broader picture 
• Strong business partnering skills, ability to engage others and adapt communication styles to the stakeholders’ needs 
• Build trust through thoroughness and consistency 

DIMENSIONS AND ASPECTS  

Technical/Functional (Line) Expertise

• Strong focus on metrics, trends and data and an ability to use it to effectively manage the end to end vendor onboarding process  

• Significant experience in use of ERP systems, SAP Ariba and in-depth knowledge of the underlying processes 

• Understand and enforce processes and polices related to supplier enablement and operational vendor management  

Leadership

• Proven ability to be self-directed when required but always at the best interests of the wider team  

• Ability to form strong working relationships with key business stakeholders at Sr. Management level, both internally and externally (e.g. suppliers) 

• Excellent communication, listening and influencing skills; understand customer needs 

• Strong stakeholders’ and relationship management skills  

Decision-making and Autonomy

• Technically strong with proven ability to make sound decisions and influence stakeholders 

• Solutions oriented, with the ability to analyse ambiguous problems and develop innovative and timely solutions 

• Broad business acumen with ability to understand the business implications of decisions both for the team and customers 

Interaction

• Establishes credibility and earns respect team and other stakeholders within. 

• Able to facilitate alignment through effective influencing and stakeholder management 

• Engage with Global Procurement to understand current and anticipate future requirements 

• Coordinate vendor management-related tasks with CO Team and ensure flawless and continued support to business users 

• Represents GFCOE and Takeda to the vendor community with professionalism 

Innovation

• Challenges the status quo evolve and improve the service offered by offering real and tangible solutions 

• Drive innovation and continuous improvement activities while ensuring business continuity and minimal business disruptions 

• Ensures sharing knowledge and best practices within the team 

• Applies digital environment knowledge to create better solutions and insights 

Complexity

• Requires strong attention to detail in composing and proofing materials, establishing priorities, scheduling and meeting deadlines.   

• Must be able to work in a fast-paced environment with demonstrated ability to manage multiple competing tasks and demands. 

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: 

• Knowledge of SAP Ariba, MDG, APEX, MALBEK and internal procedures 

• Ability to set clear and realistic expectations and proactively provide updates on the way  

• Customer-focused and people oriented with high attention to details and committed to creating strong partnerships 

• Be holistic in providing responses, looking at the whole picture of the request and offering sustainable solutions  

• Be able to listen carefully to customers and be open to consult with them for process changes 

• Comprehensive understanding of all GFCOE Procurement roles and interdependencies or fast learning 

• Ability to work under pressure 

• Ability to supervise and coordinate activities and actions of other (non-Senior) Procurement Agents 

• Experience in solutions-oriented or regulated industries would be a plus 

• Interpersonal skills and confident approach building partnerships amongst colleagues. 

• Advanced communication skills, verbal and writing. 

• Advanced organizational, analytical and technical skills. 

• Exceptional problem solving and customer service skills. 

• Fluent in English and business level fluency in the region’s primary operating language  

• Bachelor degree and/or 5+ years of relevant supplier management and enablement experience  

• Knowledgeable in systems and processes for efficient management of vendor creation and deactivation processes 

• Strong data-centric mindset, showing ability to recommend and implement improvements based on facts 

TRAVEL REQUIREMENTS: 

• Some limited travel may be required (5%) 

Locations

Base Salary Range:

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

For information about our benefits, please click here.

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