Assoc Manager Site Payments - FSP

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Discover Impactful Work

Join our Functional Service Partnerships (FSP) Site Payments team, dedicated to delivering end-to-end Investigator Payments Management. As Associate Manager Site Payments, you will lead a high-performing team through one of the most complex and critical phases of the clinical trial lifecycle. This role plays a vital part in the success of our FSP Business Unit (BU) by ensuring accurate, compliant, and timely investigator payments while driving operational excellence.

As part of our diverse and collaborative team, you will have the opportunity to lead strategic initiatives, support key customer projects, and contribute to the continuous improvement of payment processes across global clinical trials.

A Day in the Life

• Line Manage and develop Site Payments teams, ensuring best-in-class delivery of investigator payments across assigned projects.
• Build, expand, and scale teams as business needs evolve, including supporting recruitment initiatives and representing Thermo Fisher Scientific at career events.
• Oversee project delivery to ensure customer expectations, contractual obligations, quality standards, and timelines are consistently met.
• Proactively identify, manage, and mitigate project and operational risks to ensure business continuity.
• Review and approve employee time records, expense reports, and leave requests.
• Drive performance management through goal setting, coaching, mentoring, career development, performance reviews, and, when necessary, corrective actions. Participate in recruitment activities, including interviews and job description development.
• Partner with senior leadership to analyze operational metrics, identify trends, implement process improvements, and support FSP Business Unit growth initiatives.
• Develop and maintain departmental policies, standard operating procedures, training materials, and other documentation. Serve as a subject matter expert on cross-functional initiatives and workstreams.
• Perform quality control and approval activities, including site setup, investigator payments, milestone payments, budget entries, contracted payees, reimbursements, site payment reconciliations, and payment issue resolution, as required.

Keys to Success

Education

• Master's degree, preferably in Finance or a related field.

Experience

• Previous experience in clinical trial Site Payments or a related function that provides the knowledge, skills, and abilities required for the role.
• At least 1 year of people leadership or supervisory experience.
• Experience working within the Functional Service Provider (FSP) model is a strong advantage.
• Experience with Site Payment platforms, EDC systems, financial systems, ticketing systems, and advanced Microsoft Excel.
• Demonstrated solution-oriented mindset with the ability to adapt to changing business needs.

Knowledge, Skills & Abilities

• Excellent written and verbal communication skills, including fluency in English, with the ability to communicate effectively across diverse cultures and stakeholder groups.
• Strong customer focus with exceptional problem-solving, collaboration, and stakeholder management skills, including establishing clear communication and escalation pathways.
• Outstanding organizational, planning, negotiation, presentation, and leadership skills, with proven experience coaching, mentoring, supervising teams, and resolving conflict effectively.
• Proven ability to manage multiple time-sensitive priorities while maintaining quality and attention to detail in a fast-paced environment.
• Strong analytical capabilities with experience interpreting project and financial data, developing accurate forecasts, and identifying client-specific needs to design and implement tailored payment solutions.
• Excellent technical aptitude with the ability to quickly learn new systems; advanced proficiency in Microsoft Excel and experience with Site Payment platforms, financial systems, ticketing systems, and EDC applications.
• Solid understanding of ICH Good Clinical Practice (GCP), applicable country regulations, tax requirements, and other regulatory requirements related to clinical trial payment management.

Why to join us

At PPD clinical research services we hire the best, develop ourselves and each other, and recognize the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD clinical research services you will benefit from an award-winning learning and development program, ensuring you reach your potential.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
 

Our 4i Values: 

Integrity – Innovation – Intensity – Involvement 

If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, submit your application – we’d love to hear from you! 

 
Apply today to help us deliver tomorrow’s breakthrough.