Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Basis Administration
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system irregularities and delivering timely solutions to maintain seamless operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the stability and performance of critical applications within a dynamic environment.

Roles & Responsibilities:
- -Responsible for SAP Architecture and SAP HANA deployment, Basis administration/Security, OS/DB Migration and technical core competencies tasks including SAP application, SAP HANA, installation, upgrades and applying Support packages and installation of add-on components.
-Experience in Cloud deliverables in SAP HEC ECS Environment in Tech-ops, SAP Cloud Connector, BTP, CTS+, IAS/IPS, Ariba, SAC, Datasphere, Success Factor, on-premises systems S4HANA, GTS, BW, SCM, MDG, GRC, EWM and Integrated many third-party applications
-Experience in Designing and setting up complete SAP System landscapes.
-Experience in Configured SLT (SAP Landscape Transformation) for real-time replication and resolved data replication issues.
-Experience with private/public cloud-based SAP implementation.
-Knowledge of SSO and SAML implementation.
-Experience in SAP Fiori implementation for S/4HANA.
-Experienced in performance tuning of SAP at System level, Database level and OS-level. Troubleshoot authorizations issues.
-Experience with various SAP components including HANA S/4, Suite on HANA, EWM, MDG, GRC, ERP and other SAP solutions
-Contributes towards system landscape strategy, including design, optimization and realization of solutions such as HA, DR.
-Experience in Disaster Recovery (DR) drills and failover activities, ensuring business continuity.
-Experience in SOAMANAGER services for web service enablement and integration scenarios.
-Experience in Client Administration: Local Client Copy and Remote Client Copy, Client Copy Using Export and Import Method, Client Creation, Client Deletion, Client Maintenance
-Experience in OpenText configuration, upgrades, archiving support
-Manage the entire lifecycle of SAP solutions, including requirements gathering, development, testing, deployment, and maintenance.
-Manage changes and releases to SAP systems, ensuring minimal disruption and maintaining system stability
-Monitor and optimize SAP business processes, identifying areas for improvement and ensuring compliance.
-Monitor the technical infrastructure of SAP systems, including servers, databases, and interfaces.
-Troubleshoot technical issues and resolve problems related to SAP systems and solutions.
-Analyze and improve the performance of SAP systems and solutions


Professional & Technical Skills:
- Experience with various SAP components including HANA S/4, Suite on HANA, EWM, MDG, GRC, ERP and other SAP solutions
-Perform Basis administrator configuration activities for new enhancements requests from business and support team.
-Experience in implementation of SAP HANA landscape with 5 Tier System replication SAP HANA Back & Restore, HANA upgrades and Maintenance
-Experience in Client Administration: Local Client Copy and Remote Client Copy, Client Copy Using Export and Import Method, Client Creation, Client Deletion, Client Maintenance
-Enhance and Support HA and DR solutions
-Efficient Transport Management and troubleshooting if necessary.
-Maintain architecture documentation, runbooks for all infrastructure and networking components
-Maintain SAP data Replication and transformation landscape
-Experience in SAML configuration for Single Sign-On (SSO) enablement.
-Experience in Installation and setup of Central Gateway for FIORI implementation
-Experience in performance tuning of SAP at System level, Database level and OS-level. Troubleshoot authorizations issues.
-Strong troubleshooting experience in connectivity issues (SMTP, RFC, HTTP, SSL certificates)
-Supported audit activities ensuring compliance with security and governance standards
-Support Go-live and post go-live operations


Additional Information:
-10+ years of experience with Basis Configuration/administration
-Proficiency in SAP technical concepts and technologies.
-Expertise in SAP system installation, configuration, upgrades (SPS/EHP), and patching activities
-Strong experience in SAP HANA administration including installation, upgrades, backup, recovery, and performance tuning
-Hands-on experience in HANA system refresh, database migration and revision upgrades
-Strong hands -on experience in SAP SaaS solution
-Managed end-to-end transport landscape (TMS), ensuring smooth deployments across DEV, QA, and PROD environments
-Strong problem-solving and analytical skills.
- Strong communication and interpersonal skills.
-Ability to work independently and as part of a team.
-Ability to manage multiple priorities and work in a fast-paced environment.
-Should work from client office in Benguluru

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15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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