Senior Business Manager - AI Experiences

PCN Governance and Headcount Management 

• Own end-to-end governance of Position Control Numbers (PCNs) across the organization, including creation, allocation, transfer, and closure. 

• Review and approve organizational changes that affect PCNs, reporting structures, and workforce allocations. 

• Partner with Finance, HR, Recruiting, and Business Management to manage workforce investments and hiring plans against budget commitments. 

• Monitor PCN utilization, vacancy rates, hiring velocity, and organizational capacity, and flag risks to leadership early. 

• Maintain data accuracy across workforce management systems so that leaders can trust the numbers they are given. 

Workforce Planning and Organizational Insight 

• Build and maintain the headcount, hiring, attrition, and budget-utilization views that managers use to run their teams. 

• Translate workforce data into clear recommendations for leaders, not just reports, so that organizational decisions are grounded in evidence. 

• Support planning cycles end to end, from target setting through allocation, reconciliation, and in-year adjustments. 

• Design scalable governance frameworks for organizational planning that hold up as the business grows and reorganizes. 

Identifying and Leading Organization-Wide Projects 

This role is expected to look up from its own scope and improve how AIX operates as a whole. Much of the high-value work in AIX Ops is not assigned; it is noticed. We want someone who sees the recurring friction in how the organization plans, hires, spends, and reports, sizes the opportunity, and then leads the work to fix it. 

• Identify operational gaps, redundant processes, and unmet needs across the organization, and turn them into clearly scoped, business-justified project proposals. 

• Prioritize candidate projects against organizational impact and operationalize the project to completion. 

• Lead cross-functional initiatives end to end with Finance, HR, Recruiting, and Engineering partners, owning the plan, the milestones, and the outcome. 

• Influence without authority across teams that do not report to this role, building the coalition needed to move a change through a large, matrixed organization. 

• Define success measures up front, track them through delivery, and report results to leadership with the same rigor applied to headcount and budget. 

• Drive adoption and handoff so that improvements outlive the project, including documentation, training, and a clear owner for ongoing operation. 

• Share what works across AIX Ops and neighboring organizations, scaling solutions. 

Process Excellence and Compliance 

• Establish governance processes and controls that keep the organization compliant with company policy and budget commitments. 

• Ensure compliance with internal controls, audit requirements, and workforce governance policies. 

• Drive continuous improvement that simplifies workforce planning and removes manual steps wherever automation or better tooling can carry the load. 

• Coordinate cross-functional execution across HR, Finance, Recruiting, Legal, and Operations partners. 

Required Qualifications 

• Bachelor's Degree in relevant field (e.g., Finance, Business Administration, Operations, Human Resources) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.

Preferred Qualifications 

• Master's Degree in relevant field (e.g., Finance, Business Administration, Operations, Human Resources) AND 8+ years of experience in business management, workforce planning, finance, HR operations, or organizational management. 

• Experience managing headcount planning, workforce investments, or organizational governance programs.

   

• Experience supporting C-suite executives or senior leadership teams. 

• Strong analytical and financial modeling skills, with advanced proficiency in Excel, Power BI, and workforce planning tools. 

• Knowledge of corporate workforce planning and position management processes. 

• Experience working within large, matrixed organizations, and a proven ability to influence without authority across multiple stakeholder groups. 

• Experience leading organizational planning during periods of rapid growth or transformation. 

• Track record of building a process, tool, or reporting solution that was adopted beyond the team that created it. 

• Demonstrated experience identifying an operational problem independently and leading a cross-functional project from proposal through adoption.