Logistics Technician Manager

• Ensures that all issues are documented, tracked, discussed, and resolved with internal and external stakeholders as well as suppliers with consistent and complete communication. Acts as a resource across Data Center teams (e.g., Site Services, Critical Environment, Facility Management, Security, Vendors, Safety, Supply Chain), and supports Microsoft and non-Microsoft gear deliveries. Drives focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks through a team up to headcount cap. Engages with internal and external stakeholders, maintaining relationships with vendors and providing oversight, to manage issues as they arise.

• Ensures all data bearing devices (DBDs) are destroyed within the allotted time, and all data bearing devices leaving premises do not contain customer information. Handles any escalations. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary, managing external vendor relationships. Maintains responsibility for any security investigations, partnering with security and senior leadership. Oversees data bearing devices (DBD) reconciliation and review of current documentation. Oversees decommissioning servers, ensuring proper documentation of actions taken against a decommissioning workflow and process standards are met.

• Leads a team of technicians responsible for providing support guidance to third-party personnel, including material movement (e.g., inventory management/tracking, inventory staging), inventory cycle audits, and Data Center regulatory compliance or certification control audit activity. Enables strategies for space optimization, driving identification of opportunities to improve inventory to address space constraints, driving new build design and availability of inventory or storage rooms. Ensures escalations are resolved, and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.

• Serves as subject matter expert and models compliance to less experienced team members. Creates clarity and drives consistency in processes and services to align with defined policies and procedures in order to meet expectations for accuracy and timeliness of delivery. Drives improvement of delivered results against Service Level Agreements (SLAs), increasing efficiency of processes leading to Objective Key Results (OKRs). Collaborates with internal stakeholders to influence workstreams towards a more simplified and/or automated approach by evolving processes, services, and solutions to increase efficiency and manage costs. Drives environmental sustainability and zero waste initiatives. Ensures completion of required security and data management training and complies with security and data management procedures/policies. Oversees training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement).

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.

• Provides thought leadership on established methodologies and monitors outcomes for the overseen region(s). Prepares and presents internal and external briefings detailing current and projected procurement execution models. Ensures Data Center has what it needs to be successful to meet new demands. Complies with established methodologies and approaches to ensure delivery and execution on contracts and purchase orders (POs), overseeing on-site audits of supplies and deployment consumables. Works directly with the supply base to process price validation and deliver a single, accurate price to draft the PO in conjunction with senior leadership and procurement team. Processes price and procurement requests received via ticket, email or as otherwise requested by Microsoft management in support of server, network, Storage Area Network (SAN), and spare requirements. Contributes to risk management standards with appropriate internal teams for assigned equipment, organization, or services to improve processes or stakeholder satisfaction. Coordinates with internal stakeholders, such as Engineering and Global Procurement Team, to order major equipment. Identifies roadblocks to contract execution and escalates to senior procurement staff as needed.

• Runs daily safety topic huddles and conducts inspections of equipment (e.g., vehicles, pallet jacks, dock levelers). Manages and coordinates any escalated task risks and reported issues, establishing safety standard operating procedures for new equipment (e.g., server rack tugs, electric pallet jacks, forklifts). Trains employees on safe and effective equipment and inventory moving. Ensures team and 3rd party vendors are in compliance with Microsoft Corporation safety standards Procures, audits, and reviews personal protective equipment (PPE), leading by example of all safety standards. Presents Identity and Access Management (IAM) metrics to senior leaders. Supervises rack movement, observing to ensure compliance with safety protocols and training others on devices and tools used in rack movement. Oversees handling and storage of hazardous materials and chemicals, developing plans to address unsafe materials out of containment and ensuring preparedness of others, and acting as a point of escalation.

• Supports the planning, management, and communication of end-to-end project plans with applicable stakeholders and teams. Assesses resource and workflow patterns to determine any needed changes in work assignments regarding long-term headcounts and project resources to ensure timelines are met and work is completed accurately and efficiently. Resolves escalated issues during high-volume work activity or escalation-based situations, participating in high severity meetings.

• May travel up to 25%, typically domestically to and from multiple locations during the workday. Working 12-hour shifts, including shift assignments during non-standard business hours such as evenings, nights, weekends, and holidays.

• Drives the direction to make sure the expectations are met handling high-level escalations. Empowers less experienced employees to effectively process Return Merchandise Authorization (RMA) and non-RMA warranties. Oversees manual return processes for non-RMA failed parts. Oversees and plans for large-scale replacement projects for upgrading or refreshing equipment. Works with internal stakeholders as needed related to finances around incorrectly handled RMA and non-RMA warranties.

Other

• Embody our culture and values