Banamex Gerente Sr. de Aprendizaje Digital y Plataformas de Capacitación (Workday Learning)

The Project Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Manages a large multi-faceted project/account/campaign or multiple projects at the same time.
• Owns project goals leveraging expertise to inspire a sense of shared purpose within the project team.
• Organizes new challenges and drive business results.
• Uses best practice PMO methodology to create a project plan to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes.
• Drives end results of the project as a representative of the business.
• Works closely with the Customer, Sales Team, Engineering and Manufacturing to define a project scope and objectives for project members.
• Prepares, maintains, and submits clear and concise activity/progress reports and time recording/management reports.
• Assesses project risk potentials and discover potential problems before they occur.
• Applies a proactive approach in routinely tracking the project participant progress against project goals.
• Defines, teaches, and enforces the use of good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled.
• Identifies and where required amends the approach to the context and constraints of each project.
• Constantly improving their own and their teams' skills through lessons-learned reviews at project completion.
• Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming.
• Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed.
• Promotes partner involvement through effectively communicating project status upward and to the Client.
• Applies lessons learned from recent projects to future projects.
• Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues.
• Proactively follows escalation and change control processes.
• Owns all management reports on a given engagement.
• Promotes good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project's stakeholders: its sponsors, those who will make use of the project's results, those who command the resources needed, and the project team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of project management experience – preferably from a mortgage or financial services environment
• PMP certification strongly preferred, Six Sigma a plus.
• Ability to develop project plans, manage individual deadlines and goals.
• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
• Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk.
• Manage client expectations, anticipates operational and tactical risks and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.
• Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional.
• Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.

Education:

• Bachelor’s/University degree, Master’s degree preferred

En Banamex buscamos una persona que lidere la administración y evolución de nuestras plataformas de aprendizaje corporativo, con experiencia sólida en Workday Learning y una combinación de visión estratégica, innovación y capacidad de ejecución.

Esta posición será responsable de fortalecer la operación del aprendizaje digital, gestionar contenidos y datos de capacitación e impulsar soluciones que respondan a las necesidades del negocio y mejoren la experiencia de los usuarios.

Principales responsabilidades

• Liderar la administración y mejora continua de Workday Learning, asegurando la adecuada gestión de contenidos, programas y procesos de capacitación.
• Coordinar la creación, implementación y seguimiento de programas de aprendizaje corporativo.
• Desarrollar y actualizar materiales de capacitación mediante principios de diseño instruccional.
• Gestionar datos, reportes, KPIs e indicadores de capacitación para identificar oportunidades de mejora y apoyar la toma de decisiones.
• Proporcionar atención y soporte a usuarios internos, coordinando la resolución de requerimientos con los equipos involucrados.
• Coordinar temas técnicos y entregables con proveedores especializados.
• Identificar, evaluar y proponer nuevos proveedores, herramientas y soluciones de aprendizaje.
• Impulsar iniciativas de innovación y transformación digital, incorporando mejores prácticas y nuevas formas de trabajo.
• Liderar al equipo y colaborar con stakeholders técnicos y de negocio para asegurar la ejecución y el seguimiento de las iniciativas.

Experiencia y conocimientos

• Experiencia sólida en administración de Workday Learning y plataformas corporativas de capacitación.
• Experiencia en gestión de contenidos de aprendizaje, diseño instruccional y ejecución de programas de formación.
• Manejo de datos, métricas e indicadores de capacitación.
• Experiencia implementando mejoras de procesos y soluciones de aprendizaje digital.
• Experiencia en liderazgo de equipos, gestión de proveedores y coordinación con distintas áreas de la organización.

Competencias clave

• Liderazgo y gestión de personas.
• Comunicación efectiva y capacidad para influir.
• Orientación a resultados y responsabilidad sobre los compromisos.
• Pensamiento analítico y toma de decisiones basada en datos.
• Capacidad de aprendizaje ágil.
• Visión de transformación y mejora continua.
• Gestión de stakeholders técnicos y de negocio.

Formación e idiomas

• Licenciatura o ingeniería; abierta a distintas disciplinas, con experiencia relevante para la posición.
• Inglés intermedio deseable.

Ubicación

Ciudad de México, con sede en Revolución o Santa Fe.

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Job Family Group:

Project and Program Management

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Job Family:

Project Management

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Time Type:

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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