The Senior Manager – Securities Services Operations (VP) is responsible for operational management, functional execution, and local site governance for Citi's Securities Services Operations in Okinawa, Japan. As a strategic operational hub, the Okinawa site supports core functional domains across the securities lifecycle: Account Opening, Billing, Transaction Management, Client Service, and Asset Services.

This role provides on-site management and local governance across multi-disciplinary teams, ensuring robust risk controls, regulatory compliance, seamless trade settlement, high-quality client service, and ongoing process optimization. Additionally, this position champions digital enablement and AI-driven productivity to optimize operational workflows in coordination with Tokyo leadership, regional partners, and trading desks.

 

Key Responsibilities

• Local Site Governance & Leadership: Provide operational leadership and local site governance for the Okinawa office; serve as on-site escalation lead for daily operations, supervisory controls, and Business Continuity (COB).

• Multi-Functional Operations Management: Direct and supervise end-to-end processing across key functional pillars:

• Account Opening: Manage onboarding, static data setup, account maintenance, and documentation review.

• Billing: Oversee fee calculation, invoicing, reconciliation, and payment collections.

• Transaction Management: Supervise trade matching, securities/derivatives settlement, and fail resolution.

• Client Service: Drive query resolution, client satisfaction, and operational support for institutional clients.

• Asset Services: Oversee mandatory/voluntary corporate actions, income processing, proxy voting, and tax withholding.

• Risk, Controls & Compliance: Ensure full compliance with Japanese regulatory standards (FSA/JSDA), internal policies, and Manager's Control Assessment (MCA); proactively identify, escalate, and resolve operational risks and control issues with transparency.

• Client & Stakeholder Management: Partner with trading desks, branch offices, regional/global product leads, and external institutional clients to evaluate service quality and resolve complex operational inquiries.

• Process Improvement & AI Enablement: Drive straight-through processing (STP), digital transformation, and workflow automation; identify opportunities to integrate enterprise AI tools to enhance operational efficiency, streamline reporting, and reduce manual touchpoints.

• Team Leadership & Development: Supervise, mentor, and develop a high-performing operations team in Okinawa; foster a culture of continuous learning, digital upskilling, and adherence to ethical standards.

 

Qualifications & Competencies

• Experience: 6–10+ years of relevant experience in Custody Operations, Securities Services, or Financial Markets Operations, including direct people management experience.

• Functional Knowledge: Comprehensive understanding of multi-functional operations: Account Opening, Billing, Transaction Settlement, Client Services, and Asset Services / Corporate Actions.

• AI & Digital Proficiency:

• Proficiency in leveraging enterprise AI tools and digital productivity assistants to streamline workflows, research complex issues, and support data-driven decision-making.

• Experience integrating AI solutions and automation into day-to-day business processes to drive efficiency, accuracy, and operational innovation.

• Strong critical thinking skills to evaluate and validate AI-generated outputs, ensuring high quality, accuracy, and compliance with data security and responsible AI standards.

• Licensing / Registration: Required or preferred licensing/registration (e.g., JSDA Class 1 / Internal Control Manager) as required by entity role.

• Communication & Languages: Strong bilingual written and verbal communication skills in Japanese and English to support local site governance and regional/global stakeholder coordination.

• Leadership Skills: Proven track record in operational governance, risk management, issue escalation, change management, and team coaching.

 

Education

• Undergraduate Degree: Bachelor's Degree / University degree or equivalent experience.

• Advanced Degree: Master's degree preferred.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Securities and Derivatives Processing

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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