Role at a glance
- Salary
- Not Disclosed
- Location
- Sydney New South Wales Australia, Australia
- Work arrangement
- Hybrid
- Employment
- Full-time
- Experience
- 2 - 5 years' experience within technology, payments, or infrastructure functions in banking or financial services.
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Role Summary
The role provides technology and operational support for Citi's AU & NZ Services Cluster Technology team. It focuses on resilient, compliant services across payments and related business functions, working with local product and operations teams and global technology partners.
What You'll Do
- Maintain operational resilience, regulatory compliance, and business continuity for the technology team.
- Provide technology support for Payments, Liquidity, Trade, Investor Service, and Issuer Service operations.
- Embed with local product and operations teams and address region-specific technology risks, bottlenecks, and dependencies.
- Oversee third-party technology vendors, outsourcing relationships, and service-level compliance.
- Govern payment-rail scheme changes through review, risk assessment, and formal approval, and oversee technical service relationships...
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Required qualifications include experience with Australian and New Zealand payment schemes and clearing arrangements; payment processing, treasury, receivables, payables, and trade finance platforms; business-critical applications in regulated environments; regulatory, industry, or scheme-driven technology initiatives; production incidents, operational risk, service resilience, technology governance, change management, and risk frameworks. Listed skills include Agile, JIRA, SaaS platforms, ISO 20022 (pacs, pain, camt), SWIFT MT/MX mapping, JSON/REST APIs, L1/L2 incident resolution, log triage, APRA, AUSTRAC, RBA/RBNZ requirements, business continuity, disaster recovery, stakeholder communication, analytical problem-solving, and decision-making.
Required
- 2 - 5 years' experience within technology, payments, or infrastructure functions in banking or financial services.
- Understanding of Australian and New Zealand payments schemes and clearing arrangements.
- Strong understanding of payment processing, treasury services, receivables, payables, and trade finance platforms.
- Experience supporting business-critical applications in a highly regulated environment.
- Demonstrated experience in regulatory, industry, or scheme-driven technology initiatives.
- Proven track record managing production incidents, operational risk, and service resilience.
- Knowledge of technology governance, change management, risk frameworks, and operational resilience.
- Exceptional stakeholder management and communication skills across business, technology, operations, and executive audiences.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Key Responsibilities
- Maintain operational resilience, regulatory compliance, and business continuity for the AU & NZ Services Cluster Technology team, optimizing technical resources and operational models to support the franchise effectively.
- Provide critical technology support for the local Services business, ensuring seamless, high-availability operations across Payments, Liquidity, Trade, Investor Service, and Issuer Service by partnership with global technology teams.
- Embed directly within AU & NZ product and operations teams to provide direct technical support for core business functions
- Utilize specialized in-country technology expertise to manage, navigate, and align Citi platforms with industry-specific technology changes within the complex, evolving market infrastructure and local
- Apply local domain expertise to efficiently identify, address, and remediate region-specific risks, bottlenecks, and system dependencies in critical functions such as incident resolution, service delivery, and change management.
- Ensure high service availability, operational resilience, and meet specific requirements of local clients and stakeholders.
- Manage third-party technology vendors and outsourcing relationships to ensure strict compliance with company policies, local, and established service level agreements
- Govern the scheme change management pipeline ensuring all application and infrastructure changes impacting payment rails are thoroughly reviewed, risk-assessed, and submitted for formal scheme approval.
- Manage technical relationships and operational service oversight for clearing partner banks ensuring optimal connectivity and SLA compliance.
Required Experience
- 2 - 5 years' experience within technology, payments, or infrastructure functions in banking or financial services.
- Understanding of Australian and New Zealand payments schemes and clearing arrangements.
- Strong understanding of payment processing, treasury services, receivables, payables, and trade finance platforms.
- Experience supporting business-critical applications in a highly regulated environment.
- Demonstrated experience in regulatory, industry, or scheme-driven technology initiatives.
- Proven track record managing production incidents, operational risk, and service resilience.
- Knowledge of technology governance, change management, risk frameworks, and operational resilience.
- Exceptional stakeholder management and communication skills across business, technology, operations, and executive audiences.
- Strong analytical, problem-solving, and decision-making capabilities.
- Demonstrated ability to manage multiple priorities and deliver results in complex, fast-paced environments
Skills
- Banking Products: Payments, Liquidity Management, Trade, Investor /Issuer Services
- Delivery Methodologies & Tools: Agile, JIRA, and SaaS platforms
- XML/JSON: ISO 20022 message definitions (pacs, pain, camt), SWIFT MT/MX mapping, and JSON/REST APIs.
- Production Support: L1/L2 incident resolution and log triage
- Regulatory Reporting: APRA (CPS 230/234), AUSTRAC (IFTI/TTR), and RBA/RBNZ requirements.
- Business Continuity and Disaster Recovery
#LI-Hybrid
#LI-RW2
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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About the company
Citi
Large Enterprise
Citi is a global financial services corporation that offers a wide range of financial products and services, including consumer banking, credit, investment banking, and wealth management. With a presence in nearly 100 countries, Citi serves millions of customers, from individuals and small businesses to large corporations and governments. The company is dedicated to innovation and sustainability, actively working to support economic growth while addressing environmental and social challenges. Citi’s commitment to providing exceptional service and fostering diverse talent makes it a prominent choice for students aspiring to build a career in finance and banking.