Sr. Operations Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Responsibilities:

• Leads implementation for products, services, and operational solutions

• Manages the design, documentation, implementation, and monitoring of new products and services

• Consults on procedural, technical, and operational changes

• Advances business products knowledge within operations environment

• Fosters relationships with partners and teammates

• Inspects data to identify issues and trends

• Presents reporting on key performance and implementation status

Minimum Requirements:

• Minimum of 1 year of banking experience

• Experience with processing wire transfers

Skills:

• Attention to Detail

• Monitoring, Surveillance, and Testing

• Policies, Procedures, and Guidelines Management

• Regulatory Compliance

• Written Communications

• Adaptability

• Business Acumen

• Continuous Improvement

• Critical Thinking

• Process Mapping

• Change Management

• Consulting

• Data Management

• Reporting

• Research

Shift:

Hours Per Week: