Role at a glance
- Job function
-
Product, Strategy & Operations Program & Project Management
- Salary
- Not Disclosed
- Location
- Hyderabad, India
- Employment
- Full-time
- Education
- Bachelor's degree in business, or technical discipline, or equivalent practical experience.
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Role Summary
The Vendor Service Delivery Program Manager manages a portfolio of vendor service delivery programs across multiple functional and technical areas in operations. The role oversees vendor performance and delivery, planning and spending, and operational improvements and targets.
What You'll Do
- Set goals and priorities for complex, cross-functional vendor delivery programs and drive project and OKR delivery.
- Improve vendor service delivery through simplification, standardization, and automation of vendor management processes and solutions.
- Lead forecasting, workforce and budget planning, and plan-to-actuals spend monitoring; hold partners accountable to SLAs, KPIs, budgets,...
- Set priorities and resource allocations for vendor partners, oversee delivery, and manage operational performance reporting.
- Communicate delivery status to stakeholders and ensure customer-facing SLAs and operational targets are met.
- Anticipate risks to timelines and deliverables and develop mitigation and contingency strategies.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Requires a bachelor's degree in business or a technical discipline, or equivalent practical experience, and 10+ years of experience managing complex, tech-enabled operations. Candidates should have experience directing concurrent scaled vendor-supported operations and building forecasting, workforce, budget-planning, and spend-monitoring processes; the role also requires cross-functional collaboration, adaptability in ambiguous environments, and flexibility to work non-standard hours.
Required
- Experience managing complex, tech-enabled operations and working across cross-functional partners to drive outcomes.
- Experience directing multiple scaled vendor-supported operations concurrently.
- Experience building forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes for scaled operations.
- Willingness and flexibility to work non-standard hours as required to collaborate with teams in the US and other regions.
- Ability to thrive in a high-ambiguity, dynamic environment.
Preferred
- Experience working with fast-paced emerging technologies; SWQ, AI, or Data Operations experience is a plus.
- Experience scaling vendor operations and bringing immature operations to maturity.
- Strong data analysis and technical skills, including ability to work with engineers across multiple disciplines.
- Proficiency in SQL and data visualization to identify root causes of operational bottlenecks.
- Experience working in a multi-geography environment with US-based teams.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
The Driver Understanding Software Quality & Experiences Operations team (DUSQE Ops) is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymo's autonomous vehicle service.
Waymo is experiencing unprecedented growth, rapidly expanding into new cities and launching new vehicle platforms. DUSQE Ops is critical to this expansion, enabling us to scale safely and efficiently. The Vendor Service Delivery & Strategy team within DUSQE Ops owns vendor delivery and performance management at scale and drives continuous improvements in vendor performance and business outcomes.
As a Vendor Service Delivery Program Manager, you will be responsible for a portfolio of vendor service delivery programs that span across multiple functional / technical areas in the operations domain.
You will:
- Drive outcomes for large and complex vendor delivery programs that span multiple functions. Set up short/long term goals and priorities and drive delivery on projects and OKRs.
- Drive vendor service delivery excellence and transformative improvements through simplification, standardization, and automation of vendor management processes and solutions.
- Lead forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes. Hold partners accountable to SLAs, KPIs, budgets, and contractually committed operational improvements.
- Define and communicate priorities and resource allocation to vendor partners, provide delivery oversight and manage operational performance reporting.
- Communicate delivery status to stakeholders, and ensure achievement of customer-facing SLAs and defined operational targets.
- Anticipate risks to timelines and deliverables, and proactively develop mitigation and contingency strategies.
You have:
- Bachelor's degree in business, or technical discipline, or equivalent practical experience.
- 10+ years of experience and proven ability to manage complex, tech-enabled operations and work across cross-functional partners to drive outcomes.
- Experience directing multiple scaled vendor supported operations running concurrently.
- Experience building and leading forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes for scaled operations.
- Willingness and flexibility to work non-standard hours, as required, to collaborate with teams based in US and other regions.
- Ability to thrive in a high ambiguity, dynamic environment.
We prefer:
- Experience working with fast-paced emerging technologies. Experience in SWQ / AI / Data Operations is a plus.
- Experience scaling vendor operations and bringing immature operations to maturity.
- Strong data analysis and technical skills; ability to work with Engineers across multiple disciplines.
- Proficiency in SQL and data visualization and using it to identify root causes of operational bottlenecks.
- Experience working in a multi-geography environment with US based teams.
The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
About the company
Waymo
Large Enterprise
Waymo is a leading autonomous driving technology company, originally a part of Google's parent company Alphabet Inc. Established in 2009, Waymo focuses on developing self-driving cars and innovative transportation solutions designed to enhance mobility and safety on the roads. By employing advanced artificial intelligence and machine learning algorithms, the company aims to revolutionize personal and shared transportation, making it more accessible and efficient. Waymo's efforts contribute significantly to the future of autonomous vehicles and the ongoing shift towards smart transportation systems.